Customer Service
Most smartest and efficient JW Way
JW Way 1: Deliver outstanding legal advice
Honor your ____
JW Way 7: Commitments
To treat clients' money as if ___________
JW Way 2: It were your own.
This JW Way requires you to ponder "what would I want to know and how would I want to be treated?”
JW Way 4: Walk in your clients' shoes
Client/Matter Data Worksheet is short for __
CDW
Treasure, Protect and _____
JW Way 15: Promote our reputation
You must take this road instead of being a jerk
JW Way 16: High road
This JW Way requires you to "Walk the talk"
JW Way 19: Lead by example
A mixed schedule utilized during COVID
Hybrid schedule
This JW Way asks you to leave this at the door
JW Way 9: Leave your ego at the door
This JW Way calls for you to provide wow experiences
JW Way 6: Be passionate about the client experience
This JW Way focuses on effective problem solving when an error or mistake has been made
JW Way 22: Practice blameless problem solving
To show regular extended meaningful acknowledgment and appreciation.
JW Way 26: Show heartfelt appreciation.
To own up to your own mistakes and apologize
JW Way 8: Act with integrity
To own up to your own mistakes and apologize
JW Way 8: Act with integrity
This JW Way highlights billings and receivables
JW Way 23: Always remember that we are in business to serve our clients profitably
A JW Way that has a lot in common with this famous Aretha Franklin song
JW Way 11: Respect
The importance of this JW Way is to demonstrate respectfully discussions to create better solutions
JW Way 25: Candidly discuss, then align
True or false - office workers tend to swear more at the office than at home?
True
To demonstrate great professionalism, patience, and a “people-first” attitude towards clients and non-clients.
Customer service
Team projects work more smoothly if the team appoints a ______.
Leader
Confidentiality
What is the difference between sympathy and empathy?
Sympathy is being sorry for someone while Empathy is being sorry for someone due to experiencing the same situation.
Which was the first company ever to get a capitalization of $1 trillion?
Apple