Workplace Etiquette
What should you do if you're going to be late to work?
Call or message your supervisor as soon as possible.
What is the first thing you should do when you start your shift?
Review your tasks or check in with your supervisor.
What should you do if you don’t know how to complete a task?
Ask a coworker or supervisor for help.
What’s the first thing you should do when greeting a customer?
Smile and say hello.
What should you do if you notice a spill on the floor?
Clean it up or put up a warning sign and notify someone to clean it.
True or False: It’s okay to use your phone for personal calls during work hours.
False.
True or False: Taking short breaks can help you work more efficiently.
True.
True or False: Ignoring a small problem is the best way to avoid making it worse.
False
True or False: It’s okay to tell a customer “I don’t know” if you’re unsure of the answer to their question.
False. Instead, offer to find out or ask someone who knows.
True or False: It’s okay to lift heavy objects without asking for help if you’re in a hurry.
False.
If you disagree with a coworker, how should you handle it?
Discuss calmly and respectfully or ask a manager for help.
If you have three tasks due by the end of the day, how do you decide which to do first?
Prioritize by urgency and importance.
A customer complains about a product. What’s your first step?
Listen to their concerns and apologize for the inconvenience.
What should you do if a customer is angry?
Stay calm, listen to their concerns, and try to help resolve the issue.
What should you do if there’s an emergency, like a fire?
Follow the workplace evacuation plan and alert others.
Name one thing you can do to show professionalism at work.
Examples include dressing appropriately, being punctual, or following company rules.
What tool can you use to keep track of tasks and deadlines?
A planner, to-do list, or phone calendar.
You are really tired and do not want to stand anymore and are ready to go home early. True or false, it is okay to go ask to go home early.
False, it looks bad to ask to leave early unless of a real emergency or you are truly sick, being tired is not a good reason.
A customer asks where an item is located, but you’re unsure. What do you do?
Politely let them know you’ll find someone who can help or look it up.
What should you wear if your job requires handling hazardous materials?
Personal protective equipment (PPE).
What should you do if you notice a coworker struggling with their tasks?
Offer help or check if it’s okay to assist.
What’s the best way to manage your time if you don’t finish all your tasks during your shift?
Communicate with your supervisor and prioritize the remaining tasks for the next shift.
You accidentally made a mistake at work. What should you do?
Admit the mistake, apologize, and offer to help fix it.
What’s one way to make a good impression on a customer?
Examples include being polite, helpful, or solving their problem quickly.
You notice a safety issue, like a broken machine. What should you do?
Stop using it and report the problem to a supervisor immediately.