Our Work, Our Purpose
Our team supports these four claims groups to help bring claims to resolution. ?
What are Arbi, Help, Large Loss, and Field?
This is the best way to ensure data entered in a task is correct.
What is double-check your work before saving or submitting?
Each task we complete helps move the claim closer to this.
What is resolution or closure?
Participating in team meetings and events supports this job objective.
What is Team Engagement?
By what hour should you take your lunch break?
What is the 5th Hour
The main goal of every task we process within a claim.
What is moving the claim toward resolution?
Completing work carefully the first time supports this job objective.
What is Accuracy?
Field reps depend on our completed documentation to perform this action.
When everyone contributes ideas and supports each other, we demonstrate this Progressive value.
What is teamwork or collaboration?
Even though some of us may not speak directly to customers, our work impacts this core outcome.
What is the customer experience?
Completing tasks accurately and on time helps reduce these, which delay claim closure.
What are rework and processing errors?
When unsure about a process, the best action is to use this Progressive resource.
What is the knowledge base or Assigning team for guidance?
What is one thing you can do on the TL team a day in advance, that helps you streamline your day.
What is Preparing paperwork and documents?
If you are WFH, and your task requires you to print, you would reach out to the chat and ask for?
What is a Print Buddy
How many Work From Home days per year does the company allow?
What is 12?
When a claim task is unclear or incomplete, this is the best next step.
What is verify details or reach out for clarification?
Ensuring claim accuracy helps prevent customers from needing to do this.
What is call back for corrections?
What type of Setups does the ARBI team process (2 types)
What is BI/UM Setups?
QOTD has been a great team engagement tool, it sparks great conversation, who hosts QOTD on Team Supreme
Who is Moises?
When should you submit your timecards?
What is Daily?
What do you think the purpose of our work is?
To support the claims process by completing accurate, timely tasks that drive each claim toward resolution and deliver a seamless experience for our customers.
What is one of the first things you can do to find out about the claim status.
What is check the FSN?
What do you do when you have an upset customer?
What is try to de-escalate?
Sharing ideas, supporting each other, and celebrating wins are all ways we strengthen this key team value.
What is Team Collaboration?
What day does benefit enrollment ends?
What is Nov 5th