Idioms in Action
Maya said, “No use crying over spilled milk” when she dropped a tray of donuts. What does this mean?
What is ‘Don’t worry about mistakes you can’t fix’?
Maya almost gave a customer the wrong change. What was the problem?
What is ‘She miscalculated the money’?
Maya said she’s “saving up for a new phone.” What does this tell us about her?
What is ‘She is responsible with her money’?
What do we call the money a customer gives to an employee for good service?
What is a ‘tip’?
A customer is upset because their order is wrong. What should Maya do first?
What is ‘Apologize and offer to fix it’?
Maya said she was “low-key panicking” when the espresso machine broke. What does “low-key panicking” mean?
What is ‘Feeling nervous but trying to stay calm’?
Maya bagged a customer’s groceries too heavy, and they got upset. How could she fix this?
What is ‘Apologize and offer to split the bags’?
Maya loves making playlists for the coffee shop. What does this tell us about her?
What is ‘She enjoys music and setting the mood at work’?
What is the name of the machine that makes espresso and steamed milk?
What is an ‘espresso machine’?
Maya’s coworker is playing music too loud in the breakroom. What’s a polite way to ask them to turn it down?
What is ‘Hey, would you mind turning the volume down a little?’
Maya’s coworker said, “That mix was fire!” What did they mean?
What is ‘The playlist was really good’?
The espresso machine stopped working in the middle of a rush. What should Maya do?
What is ‘Tell a manager or switch to another method’?
Maya said her arms were sore after making so many drinks. What does this tell us about being a barista?
What is ‘It can be a physically tiring job’?
What do we call a person who regularly comes to a store or restaurant?
What is a ‘regular customer’?
Maya’s boss gives her advice about handling difficult customers. How should she respond?
What is ‘Listen and say thank you’?
Maya said she was “running late” to work. What does this mean?
What is ‘She was not on time’?
Maya’s playlist was playing loudly in the coffee shop. Why might this be a problem?
What is ‘Some customers might not like the music or think it’s too loud’?
A customer complimented both the coffee and music. What does this tell us about Maya’s service?
What is ‘She helps create a positive experience for customers’?
What is the word for a short break in a work shift?
What is a ‘rest break’ or ‘lunch break’?
A customer leaves a big tip and says “Great service!” What should Maya say?
What is ‘Thank you so much! I really appreciate it’?
Maya wrote, “At least I didn’t spill anything today! Small wins.” What does “small wins” mean?
What is ‘Little successes that still matter’?
Maya dropped a whole tray of donuts. What are two things she could do next?
What are ‘Tell her manager and clean up the mess’?
Maya’s manager praised her for handling the broken machine well. What does this tell us?
What is ‘Maya stayed calm and problem-solved’?
What does ‘customer service’ mean?
What is ‘Helping customers by being friendly and solving problems’?
Maya is feeling stressed at work. What is one healthy way she can manage her stress?
What is ‘Take deep breaths, ask for a short break, or talk to her manager’?