Contributes to the success of the team, assist others, and requests help when needed
What is teamwork?
100
Follows directions and communicates effectively with customers and fellow employees
What is Speaking and Listening?
100
Uses computers, file management techniques, and software/programs effectively
What is Information Technology?
100
Software which allows you to access the Internet
What is a browser?
100
Continually acquires new industry-related information and improves professional skills
What is Lifelong Learning?
200
Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand
What is Positive Work Ethic
200
Analyzes and resolves problems that arise in completing assigned tasks
What is Critical Thinking and Problem Solving?
200
Selects and safely uses technological resources to accomplish work responsibilities in a productive manner
What is Job-Specific Technologies?
200
A storage device that can store many types of data, including pictures, movies, text files, documents and applications.
What is a hard drive?
200
Prepares to apply for a job and to seek promotion
What is Job Acquisition and Advancement?
300
Dresses appropriately and uses language and manners suitable for the workplace
What is Self Representation?
300
Reads and interprets workplace documents and writes clearly
What is Reading and Writing?
300
Uses the Internet appropriately for work
What is Internet Use and Security?
300
This is used to keep internal network segments secure; for example, the accounting network might be vulnerable to snooping from within the enterprise.
What is a firewall?
300
Negotiates diplomatic solutions to interpersonal and workplace issues
What is Conflict Resolution?
400
Negotiates diplomatic solutions to interpersonal and workplace issues
What is Conflict Resolution?
400
Uses mathematical reasonsing to accomplish tasks
Mathematics
400
Selects and uses appropriate devices, services, and applications
What is Telecommunications?
400
A computer program that detects, prevents, and takes action to disarm or remove malicious software programs, such as viruses and worms.
What is an antivirus software?
400
Works well with all customers and coworkers regardless of their gender, race, ethnicity, or sexual orientation.
What is Diversity Awareness?
500
Abides by workplace policies and laws and demonstrates honesty and reliability
What is Integrity?
500
Identifies “big picture” issues and his or her role in fulfilling the mission of the workplace
What is Organizations, Systems, and Climates
500
using the Internet efficiently and ethically for work
What is Internet Use and Security?
500
The transmission of messages, over significant distances, for the purpose of communication.
What is telecommunications?
500
Addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied)
providing helpful, courteous, and knowledgeable service