Communication
This is what you should do with your eyes to show someone you are paying attention during a conversation.
What is make eye contact.
This is what you call it when people work together to get a job done.
What is teamwork?
When something goes wrong at work, this is the simple question you can ask to start solving the problem: “What should I do ___?”
What should I do next (now).
This is what you should do when someone is talking to you at work
What is pay attention. (Look at them and listen)
When a customer walks in, this is the first thing you should do.
What is greet them.
This type of communication uses your body, face and hands, instead of words.
What is non-verbal communication. (Body language)
When working on a team, this is something you should do if you finish your task early and someone else needs help.
What is offer to help.
If you don’t know how to fix a problem, this is a good person to ask.
Who is a supervisor or coworker.
At work, this is what you should do when someone asks you to do something.
Agree, and try your best.
If a customer asks a question and you don’t know the answer, this is what you should do.
What is ask a coworker or supervisor for help.
This skill involves listening to someone, then repeating back what you heard to make sure you understood correctly.
What is (active) listening.
This is the word for sharing ideas and listening to others so the team can make a plan.
What is collaboration.
This is what you call it when you think of more than one possible way to fix a problem.
What is brainstorming.
This is something you should do with your phone during work so it doesn’t distract you.
What is put it away.
This is what you should do with your voice when talking to customers.
What is use a polite tone.
This is what you can say when you don’t understand someone and need them to repeat what they said.
What is "can you say that again, please."
This is what you should do if you and a teammate disagree — talk calmly and try to find this.
What is a compromise.
When solving a problem, it helps to break a big task into these smaller, easier parts.
What are steps.
When someone gives you instructions at work, this is what you should do to show you understand.
What is listen and repeat it back to them.
If a customer is upset, this is something you can say to show you care about their problem.
What is say "I am sorry, what happened."
This is something you can do before speaking to make sure you don’t interrupt someone.
What is wait until the other person is finished.
A strong team member does this when they make a mistake — they admit it and try to fix it.
What is take responsibility.
If your first solution doesn’t work, this is what a good problem solver does next.
What is try a different solution.
A professional worker does this when they don’t know how to do something.
What is ask questions.
Good customer service means doing this.
What is making sure the customer gets what they need before they leave.