Creativity and Innovation
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
Creativity and innovation
Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
innovation
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Clarify the priority of objectives with the project leader.
Concentrate on your project first.
Tell your coworker you are unable to help.
Evaluate the coworker's role and performance with the project leader..
Which of the following best resembles initiative?
Following leadership obediently
Ethically demonstrating opportunity
Making quality evaluations
Seizing a leadership opportunity
While working as a restaurant cashier, your friends come in to eat dinner. You should
serve them "free" food.
give them a discount on their food order using your employee discount.
tell them you are not allowed to serve them.
treat them as you would any other customers.
What is creativity and innovation?
Employs originality, inventiveness, and resourcefulness in the workplace
An example of demonstrating creativity and innovation at work is to:
arrive to work on time each day.
follow work protocol as stated by the employee policies.
learn to do your job more efficiently.
have a positive relationship with your manager.
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
critical thinking.
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
try to convince her boss of her point of view.
put on headphones to listen in private.
follow company policy.
listen to it anyway since it is good for productivity.
You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Agree to stay and finish your project without question because work is more important.
Since you first committed to help your neighbor, tell your coworker you cannot stay and why.
Make other arrangements for your neighbor and stay to finish the project deadline.
Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.
You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
work ethic and adaptability.
customer service.
creativity and innovation.
integrity and resolve.
The ability to find and allocate available resources to improve a product or service is an example of:
critical thinking.
Information security.
career management.
innovation.
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
Attempt to switch on another device to see if it has power.
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
resourcefulness
problem-solving
integrity
honesty
Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
self-representation.
resourcefulness.
confidentiality.
work ethic.
Eli proposed a plan to expand his business while cutting costs. This is an example of:
creativity.
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
ignore requests that are outside of your job description.
research how competitors have done it.
ask your coworkers what they would do.
consult the employee handbook.
Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Ask a coworker to help make the decision and select the best contractor using this rationale.
Evaluate all factors needed and select the most suitable contractor based on the factors
Select the contractor who is the most affordable and explain why to your supervisor.
Select the contractor who is closest in distance to the job location.
Being a responsible citizen means you should
be number one in your office.
make ethical decisions.
be as productive as possible on the job.
try to please everyone around you.
Sylvia regularly stays after work to complete tasks. She demonstrates:
tactfulness.
self-representation.
short-term goal setting.
work ethic.
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity.
Which of the following statements best resembles the creative process?
Find a disruption and imitate it.
Find a repeating pattern.
Focus on a single idea and repeat it.
Find a pattern and disrupt it.
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
initiative.
Complying with workplace policies demonstrates:
integrity.
creativity.
diversity.
sensitivity.
Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
Reschedule your plans.
Negotiate with your supervisor.
Get someone to cover for you.
Call the client to reschedule his visit.