Mixed Status
What is downward communication?
A. Communication from a superior to a subordinate
B. Communication meant to humiliate employees
C. Communication between clients and employees
D. Communicating with someone while squatting.
A. Communication from a superior to a subordinate
True or False:Negative results of workplace romances affect women more than men.
True
______ given to collegial and special peers helps show your commitment to them.
A: Assurance
B: Support
C: Feedback
D: Encouragement
A: Assurance
what is the name for objects and structures that define an organization
A. Workplace Artifacts
B. Workplace Norms
C. Workplace Shape
D. Workplace layout
A. Workplace Artifacts
Which statement best describes how you can build good relationships in the workplace?
A. By taking time to get to know your colleagues and learning how to manage differences. B. By working well in teams. C. By learning how to deal with difficult people.
D. By learning how to be more personable.
A. By taking time to get to know your colleagues and learning how to manage differences.
What is the lead cause of turnover rates?
A. Lack of subordinate appreciation
B. Mean customers
C. Sexual Harassment
D. Lack of vacation time
A. Lack of subordinate appreciation
_____ is defined as the repeated unethical and unfavorable treatment of one or more persons by others in the workplace
A. Sexual harassment
B. Workplace crisis
C. workplace hazing
D. Workplace bullying
D. Workplace bullying
What type of work relationship is limited to work-related content?
A: Virtual Peers
B: Informative Peers
C: Collegial Peers
D: Special Peers
B: Informative Peers
____is the term for the emotional Quality of a workplace
A. Organizational Weather
B. Network Climate
C. Organizational Climate
D. Professional Culture
C. Organizational Climate
Which of the following is an example of a Targeted workplace relationship?
A. Responding a customer’s email.
B. Speaking on the phone with a supplier.
c. Exchanging Business Cards with someone at an event.
D. Providing a customer a detailed quote for a service.
C. Exchanging Business Cards with someone at an event.
What is an example of a mixed status relationship?
A. Customer & waitress
B. Manager & Waitress
C. Female Waitstaff & Male Waitstaff
D. Customer & Manager
B. Manager & Waitress
What is one major reason why bullying in the workplace is so widespread?
A. When bullied workers share their stories of abuse with others, they typically aren’t believed
B. Most workers do not report acts of bullying that they experience in the work place
C. Poor leadership in the workplace
D. Most workers are too scared to report acts of abuse in fear of losing job
A. When bullied workers share their stories of abuse with others, they typically aren’t believed
_______ are coworkers that consider friends and have moderate trust in.
A: Informative Peers
B: Collegial Peers
C: Special Peers
D: Collegial Peers
D: Collegial Peers
What is the term used to describe the frequency and number of members in a Communication Network?
A. Network Amount
B. Network Density
C. Network Size
D. Organization Density
B. Network Density
Which type of relationship takes the longest to form?
A. Transactional
B. Tentative
C. Targeted
D. Trusted
D. Trusted
What is upward communication intended for?
A. To complain
B. To persuade
C. To charm
D. To romance
B. To persuade
a person in a supervisory position asking for or demanding sexual favors in return for professional advancement or protection from layoffs or other undesirable events is an example of________?
A: Hostile climate harassment
B: Sexual harassment
C: Quid pro quo harassment
D: blackmail
C. Quid pro quo harassment
_______ are feelings of security and trust between you and your coworkers.
A: Positivity
B: Assurance
C: Openness
D: Negativity
C: Openness
___ is the term for dense networks of employees sharing the same personal and professional values
A. Organizational Cliques
B. Network Cliques
C. Workplace Cliques
D. Professional Colleagues
A. Organizational Cliques
Why do you need to embrace differences in the workplace?
A. You are going to work with a lot of people like you, and when you embrace the differences of others, they feel more included.
B. You are never going to work with people who are exactly like you. This shouldn't be seen as a negative thing, and if you embrace those differences you can learn from one another.
C. If you can embrace the differences of your colleagues you will be able to get promotions much faster than others.
D. You don't know who you will work with prior to taking the job, so you just need to deal with the differences if you want to work for the company.d
B. You are never going to work with people who are exactly like you. This shouldn't be seen as a negative thing, and if you embrace those differences you can learn from one another.
What is an example of impaired supervisor assessment of a subordinate?
A. Telling an employee their uniform is well-ironed.
B. A supervisor not writing a citation for their employees first offense.
C. A supervisor cursing out an employee for not showing up for a previous work day.
D. A supervisor not giving negative feedback to an employee because they’re friends.
D. A supervisor not giving negative feedback to an employee because they’re friends.
Workplace Bullying, Workplace Romances, and ____________ are the three main challenges to workplace relationships.
A. Sexual Harassment
B. Employees Salaries
C. Workplace Conflict
D. poor leadership
A. Sexual Harassment
What type of coworkers do we mainly communicate with via phone, Skype, or email?
A: Informative Peers
B: Collegial Peers
C: Special Peers
D: Virtual Peers
D: Virtual Peers
Which of the following best defines Cyberslacking?
A. When employees fall behind on important tasks
B. employees who use their computer for browsing the internet during work hours
C. Employees who cyberbully other employees
D. Employees who experience technical conflicts in the workplace
B. employees who use their computer for browsing the internet during work hours
You briefly introduce yourself to a potential client at an event, your goal is to grow your relationship for future business. Which of the following relationships describes the example.
A. Targeted Relationship
B. Tentative Relationship
C. Transactional Relationship
D. Trusted Relationship
B. Tentative Relationship