Active Listening
One sign of someone not actively listening
What is interrupting, lack of eye contact, irrelevant questions, etc?
One skill a leader should have
What is good communication, planning, decision making, conflict resolution, etc?
A structured approach to overcoming obstacles by defining the problem clearly
What is problem solving?
The ability to plan, organize, and use time effectively so that important tasks are completed on schedule.
What is time management?
Arianna Grande played this iconic character in the show Victorious
Who is Cat Valentine?
A conscious and engaged effort to understand a speaker's message
What is active listening?
When teams have a disagreement this team role is looked to for assistance
What is a leader?
The first step to problem solving
What is identifying the problem?
One reason time management is a useful skill to have for work
What is having meeting deadlines, higher productivity, better quality of work, less stress, professional reputation, or work-life balance?
Asking regular questions to gain deeper understanding
What is clarifying?
This team role is objective and like to test their own theories
What is the Challenger/Evaluator?
The final step to problem solving
What is evaluating the result?
You have work at 8 AM and live one hour away. You like to get to work early. The time you leave your house to get to work on time...
What is between 6:45 and 6:55 AM
What is the name of Zendaya's Character in the hit tv show Euphoria?
Who is Rue Bennet?
A summary or short explanation of a detailed topic or idea
What is paraphrasing
Three skills the Creator/Innovator needs to be successful in their team role?
What is clarity/good communication, compromise, and open-mindedness?
One common mistake when trying to problem solve
What is jumping to conclusions, failing to follow up and ignoring other perspectives?
Two reasons time management is beneficial for school
What is completing assignments on time, preparing for tests, improving academic performance, reduce stress, balancing activities, building lifelong skills to use in the future, getting to class on time, creating good relationships with teachers,etc.?
Katniss Everdeen is from this number district
What is district 12?
Name one entry level job that requires active listening
What is a food service worker?
Every team has four "roles"
What is Leader/Coordinator, Creator/Inventor, Implementer/Doer, and Evaluator/Challenger?
Solve the Problem:
A customer complains that the price, the line, and the service are all terrible.
Speak calmly to the customer first. Apologize for the inconvenience, reassure that you are working as fast as possible, and ask if there is anything more you can do for the customer at this time.
IF the customer does not respond politely, offer to retrieve your manager/supervisor to minimize the issue.
You keep showing up to work late, three things you can do the night before to prepare
What is make your lunch, map out the time of your drive, pick out your outfit, pack your bag with work materials, make sure you have gas in your car, etc?
I am always in front of you,
but can never be seen.
I can be reached,
but never touched.
I grow smaller the closer you get,
yet I never move.
What is the future?