Hygiene and Dress
What is something you should do every morning before going to work to make sure you smell clean and fresh?
Take a shower, wear deodorant, or brush your teeth
If you cannot make it to work because you are sick, what should you do as soon as possible?
Call your boss/supervisor to let them know.
What should you do with your personal cell phone while you are clocked in and working?
Keep it in your pocket/locker on silent (don't use it on the job).
You are on your 15-minute break. What should you do when your timer goes off?
Head back to your workspace and clock back in / resume working on time.
What items do you use to spray down and sanitize tables or countertops?
Spray bottle with disinfectant cleaner and a microfiber cloth/rag.
True or False: It is okay to wear dirty clothes or flip-flops to a job interview or work.
False! You should wear clean, appropriate clothes and closed-toe shoes.
What two "magic words" show good manners when asking for help or receiving something at work?
"Please" and "Thank you."
What bright yellow sign should you put up if someone spills water on the floor?
A "Wet Floor" sign.
You are running 10 minutes late because the bus was delayed. What is the first thing you should do?
Call your supervisor to let them know you are on your way and give your estimated arrival time.
If you are stocking shelves and find a damaged or leaking box, what should you do with it?
Do not put it on the shelf and notify your supervisor.
What should you wear over your clean clothes if your job involves washing dishes or working with messy food?
An apron
If you don't understand the instructions your supervisor just gave you, what should you say?
"Could you please repeat that?" or "Can you show me how to do that step again?
What should you do immediately if you see a broken glass or a sharp tool on the floor?
Tell a supervisor right away and block the area so nobody steps on it.
You are feeling frustrated or overwhelmed by a difficult task. What is the best choice to make?
Take a deep breath and ask a boss or coworker for help.
What tool do you use to pick up small pieces of dirt and dust left on the floor after sweeping with a broom?
A dustpan.
True or False: It is okay to wear ripped jeans, a stained hoodie, or sleepwear to work as long as you arrive on time.
False! Work clothes should be clean, neat, and fit the company dress code.
What is an appropriate response when a customer says "Thank you for your help!"?
"You're welcome!" or "Happy to help! Have a great day!"
Where should you store personal items like your jacket, backpack, and phone while you are working?
In a breakroom locker, cubby, or designated staff area.
You accidentally drop and break an item at work. What should you do?
Tell your boss right away, apologize, and help clean it up safely.
If an item costs $3.00 and a customer gives you a $5.00 bill, how much change should they get back?
$2.00.
Name two times during your work day when you must wash your hands with soap and water.
After using the bathroom, before touching food, after taking out trash, or after touching dirty dishes.
If a customer asks you where an item is and you don't know the answer, what is the best thing to say?
"I'm not sure, but let me find someone who can help you!" (or ask a manager).
Why is it dangerous to run or rush through a busy workplace or kitchen?
You could slip, trip, bump into someone carrying hot/heavy items, or get hurt.
A customer asks you for a item that is empty on the shelf. What action can you take?
Check the stockroom/backroom for more or ask a stock clerk for assistance.
If you are filling a bucket with water and floor cleaner to mop, what should you put up on the floor?
A yellow wet floor sign.