Professional vs Unprofessional
Saying “Hey what’s up bro” to your manager is this type of communication.
What is unprofessional communication?
Your boss texts you at 11 PM asking if you can work tomorrow.
What is respond during appropriate hours and communicate availability respectfully?
Your boss texts: “Can you come in today?” You can’t.
What is “Hi [Name], I’m not available today, but I can come in tomorrow if needed.”
Listening carefully without interrupting is called this.
What is active listening?
You walk in late, don’t say anything, and just start working.
What is not communicating / lack of accountability?
Making eye contact, speaking clearly, and using respectful language is this.
What is professional communication?
You’re stressed and accidentally snap at a coworker.
What is apologize and take accountability
Your coworker says: “That’s not my job, you do it.”
What is “Let’s check with our supervisor so we can do it the right way.”
Making eye contact with the individual, or having open body language.
What is engagement or attentiveness?
You ignore a message from your boss all day.
What is poor communication?
Rolling your eyes while someone is talking is an example of this type of communication.
What is nonverbal communication (unprofessional)
You want to call out but don’t feel “sick enough.”
What is be honest and communicate clearly instead of making excuses?
A customer says: “You’re taking forever!”
What is “I understand the wait is frustrating, I’ll take care of you as quickly as I can.”
Using respectful language at work is considered this type of communication.
What is professional communication?
You talk about coworkers behind their back.
What is gossip / unprofessional behavior?
Using slang like “nah,” “bruh,” or “I ain’t doing that” at work is considered this.
What is unprofessional language?
A customer is being rude and disrespectful.
What is stay calm, don’t take it personally, and keep it professional?
Your boss corrects you in front of others and you feel embarrassed.
What is stay calm in the moment and talk to them privately later?
Asking questions when unsure helps prevent this.
What is mistakes or confusion?
Your boss gives you instructions and you nod, but don’t actually listen.
What is lack of active listening?
Speaking respectfully even when you’re upset shows this skill.
What is emotional regulation?
Your manager gives you feedback you don’t agree with.
What is listen first, then respectfully ask questions or clarify?
A coworker is gossiping and tries to pull you in.
What is “I’d rather stay out of it” or change the subject?
Tone of voice and body language are examples of this type of communication.
What is nonverbal communication?
You’re frustrated, so you slam things around while working.
What is unprofessional behavior / poor emotional regulation?