Problem Solving
How many effective problem solving strategies are there?
5
Name at least TWO examples of having good work ethic.
Punctuality, working well with others, working hard, etc.
True or False: Conflicts can happen due to culture, work style, personality, and/or performance.
What are TWO of the ways we show integrity in the workplace?
1. Recognizing the importance of integrity
2. Complying with local, state, and federal laws
3. Adhering to workplace policies & procedures
4. Exhibiting honesty, fairness, and respect
What is "heuristics"?
Finding a quick solution; "good enough"
A scenario in which a difficult choice has to be made from two courses of action that aren't ideal.
A conflict management style in which one party yields the win to the other party.
Accommodation
Name the other two types of conflict management styles.
Competition & Collaboration
This is a strategy where you try multiple different solutions until you find one that works.
Trial and Error
Name an example of an ethical dilemma in every day life.
Someone taking credit for one's work, making a decision that could negatively impact someone else, etc.
A conflict management style in which both parties win and give up something
Compromise
True or False: When collaboration occurs, both parties win.
True
What is a "means-end" analysis in problem solving?
Getting from "Point A" to "Point B"
What show was the ethical dilemma we watched from?
What is avoidance in terms of conflict management?
One party seeks to suppress the conflict all together
What is competition in terms of conflict/resolution?
One party seeks to satisfy his/her interest over others regardless of impact
1. Define the problem.
2. Come up with alternative solutions.
3. Decide on a solution.
4. Implement the solution.
True or False: Ethical dilemmas are always due to morals, bias, or difference of values.
False
Name at least THREE of the "5 Cs" approaches to conflict/resolution.
1. Carefully listen.
2. Considerately look at the situation.
3. Calmly discuss perspectives.
4. Conscientiously look at the facts.
5.Cooperatively work together.
Name the other two problem solving strategies not discussed and what they are.
Working backwards- Working backwards to achieve a solution I.e. planning how much time you need in the morning, etc.
Gut instincts- Choosing a solution based on your gut; the "aha" decisions