Legal/Ethical Responsibilities
This professional organization states that nurses must foster a culture of civility and respect.
What is the American Nurses Association (ANA)?
Involves a situation where a nurse experiences bullying or mistreatment from a peer at the same professional level.
What is horizontal violence?
This type of policy, implemented by organizations, ensures no tolerance for workplace violence.
What is a zero-tolerance policy?
This term describes the emotional exhaustion and reduced motivation caused by workplace violence.
What is burnout?
If a patient throws something at you, the best response is to dodge and say, “Nice aim! You should join the softball team!”
What is false.
Employers are legally required to provide this type of workplace for all employees.
What is a safe workplace?
This type of workplace violence involves aggressive behavior from people outside the organization, such as patients, visitors, or even strangers.
What is external violence?
Nurses can attend these sessions to learn how to handle aggressive behavior and conflict resolution.
Nurses experiencing workplace violence are more likely to leave their jobs, resulting in this staffing issue.
What is turnover?
If a coworker starts gossiping about you, just return the favor and comment on their receding hairline. True or False?
False.
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Nurses have an ethical duty to do this when they witness workplace violence.
What is reporting incidents?
This form of violence happens when a superior or manager mistreats their subordinates through intimidation, bullying, or other harmful behavior.
What is vertical (upward or downward) violence?
The process of calming an aggressive individual while maintaining personal safety is known as this.
What is de-escalation?
Poor staff well-being due to workplace violence can directly affect this critical aspect of healthcare.
What are patient outcomes?
The best way to calm a patient in a combative mood is to stand as close as possible and insist, “Let’s just hug it out, bro."
False. Don't hug combative patient's that would be bad.
The ANA Code of Ethics promotes creating an environment free of these two negative behaviors.
What are incivility and bullying?
When an employee becomes violent toward themselves due to stress, burnout, or mental health issues in the workplace, this is known as what type of violence?
What is self-directed violence?
Encouraging a work culture where employees are trained to safely report any form of violence and to be proactive in identifying potential threats is vital to maintaining a safe environment.
What is a chain of command?
This collaborative skill is often impaired in teams affected by bullying and incivility.
What is teamwork?
If a patient lashes out, you can diffuse the situation by saying, “You must be a Taurus.”
What is false.
They must be a Scorpio.
Nurses are ethically obligated to advocate for this when workplace violence jeopardizes patient care or staff safety.
What is systemic change?
When things get tense, lighten the mood by putting on a funny accent and saying, “Did you call for the doctor, mate?” This is generally considered...
What is horizontal violence. Don't mock or be disrespectful to your patients....
This proactive approach includes regular assessments of workplace conditions, such as staffing levels and physical environment, to identify and address potential risks for violence before they occur.
What is a risk assessment?
This impact refers to the negative effects on an employee's physical and mental health, including stress, anxiety, and burnout, which can lead to decreased job satisfaction and productivity.
What is emotional and physical distress?
When a patient starts getting agitated, calmly say, “Let’s solve this like adults: rock, paper, scissors?” Effective or Ineffective?
False. This would be ineffective.