Blackbelt
What does it mean to Cancel a policy with convenience?
Cancel with convenience
Where, when and how do you use an RTA form?
Registration and Title Application Form
Do I pay any fees to my state for having a vehicle?
Charges and fees
NY.- How do you explain spousal supplemental coverage to a customer?
Supplemental Spousal Liability
Which GL do you use to consult benefit features of the mobile app?
Treatments /OLS
This service detects major accidents in real time and contacts customers to offer emergency services or tow assistance. How is it called and how do you find it?
GL Treatments - OLS
Tool used to check status of documents received by Processing dept
POWR
5 yr PGR customer calls to see if we can delete a late fee on his last bill because he had a hardship losing his job
Remove fee
NC what are the forms FS1 and FS4 and when are they used?
State Reporting: Insurance Verification (FS1)
Do I have benefits as a PGR customer if I want to rent a car?
Yes. Perkshare discounts from PGR
Customer called because her policy increased. Policy activity shows increase due to YDD. What do you do?
Youthful driver discovered
What is a free form memo request and when do you use it?
Free Form Memos
You’re making a card payment, but the customer’s name has 27 characters. What do you do?
Card payment
Which states do not participate in the Loyalty Rewards?
"nnnnn
Which PGR partner offers Jewelry insurance?
Lavalier "PGR advantage products"
How do you change the policy inception date if customer paid quote and is calling because policy will start 2 weeks from now and she needs coverage today? (Direct policy)
Policy Effective / Expiration dates
2 reasons to rush a request when using online forms
Rush request
Customer policy is pending cancel for nonpayment, but he can only pay half. What can you do?
Partial payment
NY.- What is the FS6 form and how do you use it?
Delete or Replace vehicle
You check this GL to review minimum coverage in a state
Spotlights
Can you send a document by fax if customer is in a different country?
PCV tool + International faxes/Phone number
A 3 year PGR Customer needs a Dec Page from his policy of 1.5 years ago. How do you send it?
Customer requests email response
NI is calling to pay using his son's card. What can you do?
Card payment
Ni is renewing her car registration in NJ and needs the company code, how can you find it?
xxxxxxx
NI calls to ask will I get a discount if I purchase a motorcycle policy?
Yes, bundle special lines