WOH BASICS
What are the four elite membership tiers in World of Hyatt?
What is Member, Discoverist, Explorist & Globalist
What tier member receives complimentary valet parking when booking on points?
What is Globalist
What is the minimum number of points required for a free night award at Hyatt House Raleigh North Hills?
What is 12,000 points on low occupancy nights and 15,000 points on high occupancy nights
A guest says they’re a World of Hyatt member but forgot their number
What is look them up by email
What is Hyatt's purpose statement?
What is we care for people so they can be their best
How can guests enroll in World of Hyatt?
What is Online, through the WOH mobile app, or at the front desk
Which tier provides Club Lounge Access Awards?
What is Explorist & Globalist
Can members combine points and cash to book a stay?
What is yes by using Points + Cash awards
A guest wants to earn points for a stay booked through Expedia
What is explain that only direct bookings through Hyatt earn points (encourage to book directly next time) BUT still add their membership number
What does "Hyatt House" aim to make guests feel like?
What is At Home
How many points does a member earn per dollar spent at Hyatt hotels?
What is 5 base points per eligible dollar spent
What benefit is exclusive to globalist members regarding room upgrades?
What is standard suite ugrades at check in
What percentage does a globalist receive on eligible purchases?
What is 30%
A Globalist checks in early at 9 AM
What is Check if the room is ready; if not, store luggage, offer water, and update them when room is available
How does World of Hyatt connect to Hyatt's purpose of care?
What is it rewards loyalty by creating meaningful experiences, recognizing guests personally, and deepening relationships beyond a single stay.
What is the minimum age for a guest to enroll in WOH?
What late checkout benefit does a discoverist recieve?
What is 2pm (based on availability)
How long do World of Hyatt points remain valid without activity?
What is 24 months
A Discoverist member asks for a free upgrade, but the hotel is sold out
What is Acknowledge their loyalty, apologize for limited availability, and offer another gesture (preferred floor)
When was the FIRST hyatt house opened?
What it 1957
Name one way a member can earn points OUTSIDE of hotel stays
What is Dining, FIND experiences, MGM rewards partnership, rental card
How many nights does a member need to achieve gloablist status?
What is 60 qualifying nights (100,000 base points or 20 meetings/events)
What is the value of a Milestone Reward at 30 nights?
Choice of 1 Club Access Award or 1,000 Bonus points
A guest is upset about not receiving points from a previous stay
What is Empathize, verify stay details, and assist them in submitting a Missing Stay Request through World of Hyatt
Name an example of how you can show care to a World of Hyatt member during check in
What is recognize status, anticipate needs, and/or thank them personally