WORLDSPAN

EMAIL

100

What is the name of CBT's email system?

Front

200

If your manager puts your name on an email to work it, where will you find this email?

Assigned to me

300

If someone wants to pull you into an email conversation, where will you find this email?

Shared with me

400

What is the format to pull Andrea Bright into an email conversation?

@andreabright

500

Your manager puts your name on an email to work it, what is the first thing you do?

Hit reply, grab the email response template and send

PNR

100

You are making an air reservation, the seat map is not available, what do you do?

Enter a generic seat request. 

200

How do you move down in a PNR?

How do you move up in a PNR?

How do you move top in a PNR?

MD

MU

MT

300

How do you pause your script?

How do you resume your script?

How do you abort your script?

CTRL+W

CTRL+R

X out/close the script dialogue box

400

What is the manual format to sell one seat in Y class from the airline on line two in the availability?

01Y2

500

What is the format to move down in air availability?

AD

PRICING

100

What is the format to price the air in the class of service booked?

4P

200

What is the format to price the lowest available class of service, rebook, and exclude basic economy?

4PLFBFXD

300

How do you store a fare that does NOT have a securate for a domestic flight?

4P*#TR

400

How do you delete the TR #1?  And then why would you need to delete a TR?

4-TR@1

You can only have 1 TR in a record or 1 TR per airline in a record or ticketing will not go through.

500

What is the format to price itineraries comparable to the current itinerary booked and exclude basic economy?

4PLIFXD

FORMATS

100

How do you display the seats in a PNR?

*S

200

How do you display the advisor notes in a PNR?

*UZ

300

What is the format to look for Chris Offerzen's profile?  What is this profile called?

G*-OFFERZEN/CHRIS

Level 3

400

What is the format to search for air availability on October 1st, Minneapolis to Vancouver, on Delta, leaving at noon?

A01OCTMSPYVR00P-DL

500

What is the format to display the:

1. car segment only

2. hotel segment only

3. air segment only

*IC

*IH

*IA

THIS & THAT

100

What is the name of CBT's intranet?

Airportal

200

How do you display the full history of a PNR?

*H

300

How do you display all TSA, OSI, and SSR information in a PNR?

*G

400

What is the format to copy your fare?

4PQCTRALL

500

What is the format to pull up Startek's profile?  What is this profile called?

G**STARTEK

Level 2