Maximus Facts
The year Maximus was founded
What is 1975?
This person is recognized by Guinness World Records as the best-selling solo music artist of all time
Who is Elvis?
This happens at the beginning of your call, should be welcoming and warm, and advising your caller who they are contacting.
What is the Greeting?
These supervisors have worked on both the AL PEBT and VA PEBT Projects.
Who are Kiefer Holbert, Pam McCoy, and Sherry Beck?
Customer Engagement is the emotional connection between a customer and this?
What is a Brand? (Business)
Per Maximus website, this is $4.25 Billion
What is Maximus annual revenue?
According to Guinness World Records in 03/2023, this person is "Statistically the Most Popular Musician on the Planet?"
This is the ability to understand & share the feelings of another. "To put yourself in another's shoes"
What is empathy?
This member of PEBT Leadership loves old arcade games, and actually has a PacMan Arcade machine at home!
Who is Rob Brabant?
Name one of the 5 Key Elements to Excellent Customer Service
Patience, Knowledge, Engage , Rapport, and Respect
Maximus has over 39,000 of these
What are maximus employees?
This is the name of the longest #1 song ever on the Billboard charts.
What is "All Too Well (Taylor's Version)?
This is an open-ended question that nudges the caller toward revealing more information about their situation
What is a Probing Question?
This member of PEBT Leadership is a former 2nd Grade Teacher, and has lived in seven states!
Who is Valerie Everett?
During the refresher training, We listed ways to establish rapport Name two.
Address the caller by name,asking personalized and friendly questions, remembering details, matching the speaking pace, showing respect and sincerity
This is the President and CEO of Maximus
Who is Bruce Caswell?
This song has the most words in a song, at a whopping 1,560 words!!
What is "Rap God" by Eminem?
This requires you to pay attention to you caller, understand what they are asking, respond and reflect on what is being stated, and retain the information so you can find the answer for your caller.
What is Active Listening?
This member of leadership is a certified scuba diver & majored in Anthropology.
Who is Ashley Coates?
This is an example of closing a call with a personalized Greeting.
On behalf of_________Mr. Smith, have a great day!
Have a great day and a great weekend!
Have a great day and happy birthday!
This is your project manager
Who is Rachel Weaver?
In 2016, this Classical Artist sold more CD's than Grammy-winning artists like Beyoncé, Adele, and Drake
Who is Mozart?
This is done to reduce the intensity of a conflict or potentially violent situation.
What is De-Escalation?
This member of management will never turn down a concert ticket! Because of this, they have frequently seen bands they have never heard of.
Who is Rachel Weaver?
This is the main focus of the WOW contest
What is Customer Engagement