Member - Easy
Leaves feedback on a shopper
Member: Shopper Feedback
Shopper App Connectivity Issues
Shopper: App Usability
Member Account Takeover (ATO)
Member: Fraud, CDT, Trust and Safety
Card Declined - Pin Assigned
Shopper: Shipt Card Issues
New Membership Set-up
Member: Membership, Cancellations, Passes
1099/Taxes
Shopper: Pay
Preference Updates
Member: Account Inquiry
Cannot Deliver / Returning Order
Shopper: Order Cancelations and Reschedules
Overcharged for an Order
Member: Billing, Tipping, Taxes
Cannot deliver order
Shopper: Order Cancellations& Reschedules
Shipt Website Help
Member: App Usability
Tax Exempt Inquiry
Shopper: Pre-Processing Questions, Issues
Member requests credits and it needs a CDT
Member: Fraud, CDT, Trust and Safety
ID Scan Questions / Issues
Shopper: Post Processing Questions, Issues
Service Feedback
Member: App Usability
Orientation
Shopper: Prospective / Shopper & Onboarding
Loyalty Program Inquiry
Member: Sales, Promos, Discounts
Shopper Cannot Add Receipt
Shopper: Processing Errors and Card Issues
Verified ONR
Member: Delivery Status
Supplemental Receipt
Shopper: Post Processing Questions, Issues