Safety
Who is allowed to stay in the building during an evacuation drill?
No one!
What is the process for a client to file a complaint or grievance?
Fill out a complaint/grievance form (located on back wall between rooms 7 & 8), turn into program administrator
What is the name of the client satisfaction survey?
MHSIP Consumer Survey (Mental Health Statistics Improvement Program)
What ways do clients participate in the community?
Attending outside NA/AA groups, peer passes, staffed outings
How does Telecare document employee performance?
Annual Employee Evaluation
List the locations of fire extinguishers in the building (5)
Entrance, kitchen, east hallway, west hallway, med records room
When do you need to obtain a release from a client?
Need an ROI to discuss any mental health history, medical information, details of treatment, for calling family members, etc.
What survey do employees respond to?
Employee Engagement Survey
Who makes the decision that a client is not eligible for your program?
The clinical team
If you have a complaint or grievance, who should you go to first?
Your supervisor
Where are the Disaster kits and Emergency Food and Water located?
Disaster kit is in Mechanical Room A, Emergency Food and Water is in storage
How are contractual records maintained?
Hard copies in the medical records office, some are uploaded to the H Drive
What is the mission of Telecare?
Deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes and dreams.
Name ways and methods we incorporate family into programming.
Family Passes, offering family therapy, Family visits, offering family calls to client cell phone
What training to both Telecare and CARF require for handling potential or actual violent situations in the facility?
Violence in the Workplace
What items are located in each vehicle safety kit?
First Aid Kit, Fire Extinguisher, written emergency procedures, tire chains, roadside warning devices
What is the Federal Law that prohibits disclosure of private health information?
HIPAA
Who is able to see staff survey outcomes?
Program Administrator and Telecare Corporate can see overall survey results, surveys are completed anonymously
Name cultural activities that clients have participated in.
WRC makes time for church every two weeks, we have celebrated Eid with culturally diverse food, expanding knowledge of holidays such as Juneteenth and Pride Month, sage burning/smudging sessions
How are staff involved in clients wishes and recovery plan?
Staff are advocates for residents and assist in preparing and completing the recovery plan. Staff facilitate group therapy to contribute to the overall well-being of clients.
Where can we find all of our programs emergency policies and procedures?
Staff Office
If you believe there is unethical conduct amongst staff, what do you do?
Report it to your supervisor.
Who is the Telecare Corporate Compliance Officer?
Lorraina D. Clayton!
How do we help individuals toward driving their own treatment and lives?
Group therapy facilitation, active listening, skill training, advocacy, etc.
What is the driving purpose of Telecare?
We exist to help people with mental impairments realize their full potential.