TV PRODUCT
This tv package is $80, where customers can change their lineup once every 30 days.
What is "Tv Choice 15"
Which internet package is 500mbps
What is "Internet Premier"
Which co-pilot gives you the rate and fee of all services
What is GEN8607 Standard Rates and Fees
Which UCM is used for a customer claiming they have returned equipment that is showing on their account
What is an equipment research ucm
This metric measures how well you interact with the customer?
What is "SAM"
This tv product add-on is available on all cable packages except tv stream.
What is "Sports View"
Which piece of internet equipment requires a Wi-Fi service charge of $10 monthly
What is a "Spectrum Router"
Where do you find the do's and dont's for each product
What is business rules
Which is the UCM category if a customer is wanting to downgrade to basic tv
What is offline assistance
Which metric will be affected if you access an account that you have already assisted while on an active call
What is FCR (First Call Resolution)?
This tv package cannot be watched on a spectrum receiver.
What it "Tv Stream"
This internet package is only available through approval
What is Spectrum internet assist (SIA)
Which co-pilot can determine when to keep a call and when to transfer it to another department
What is GEN9150 Scope of Support for Account Management
If a customer cancels service within 30 days and no credit have been applied and services has been removed which UCM would you submit?
What is "30-day MBG"
Which metric measures the amount of time you've been on a call?
What is "AHT"
Which tv package includes all seamless entertainment apps (including ESPN+).
What is "Tv Select Plus"
Which internet package includes Wi-Fi service at no additional cost
What is "Internet Gig"
Which co-pilot provides helpful information on xumo stream boxes
What is GEN8908 xumo Stream Box Overview
TRUE or FALSE: UCM can take less than 48 to 72 hours to be completed
FALSE: Timeframe is around 8-10 business days
What metric measures the amount of calls that have been kept within your scope?
Which tv add-on is $25 and includes ESPN+
What is "Entertainment View Plus"
True or False: $5 autopay discount is available for 4.0 packages?
False
Which co-pilot explains the internet package for low-income customers
What is GEN6633 Spectrum Internet Assist (SIA) Eligibility
What UCM would you use if an AU reports AH as deceased and wants to take over the account?
This metric measures how well you follow your schedule
What is schedule adherence?