Writing Style & Resources
Products, Processes and Projects
Business Health & Strategy
Defect Reduction
Career Growth
100
The grammatical tense in which Amazon docs should be written.
What is the 3rd Person?
100
This document is used as a mechanism for formulating and articulating a customer-facing go-to-market strategy. It also anticipates and answers questions about the launch.
What is a PR/FAQ?
100
This type of document is used for weekly, monthly or quarterly reviews of our business health and measurements.
What are Business Reviews (WBR, MBR, QBR)?
100
A document meant to help identify and solve for root causes of defects.
What is COE (Correction of Error)?
100
A document used to demonstrate through data an evidence that an employee is performing at the next level.
What is a Promotion Document (Promo Doc)?
200
This QuickSight-based resource is helpful for pulling advertiser quotes.
What is the VOC Dashboard?
200
Product and process documents should always work back from what?
What is the customer?
200
This document outlines an organization's operational plan for the year. It is used to gain alignment with partner teams before moving forward on plan details.
What is OP1/OP2?
200
A mechanism intended to help identify root causes by asking a series of progressive questions.
What is "Five Why's"?
200
The first step in writing a Promo Doc.
What is "set up time to discuss with your manager?"
300
This wiki provides resources for developing your Amazon doc-writing skills.
What is the "Writing at Amazon" wiki?
300
Name this Amazon product.
What is Echo Show?
300
This Customer Relationship Management tool (CRM) houses a ton of data that can often be used in deep dives for projects. This data ranges from account/campaign reports to detailed logs of Advertiser Recommendations.
What is Salesforce?
300
The CCM goal for makegoods by campaign volume
What is "to maintain a CCM-led makegood value as a percentage of campaign volume of <0.40% for assigned book of business?"
300
The number of feedback providers needed for a promotion document.
What is a minimum of five and a maximum of six? (Six preferred)
400
The average number of people it takes to develop a strong document.
What is "there is no average but it is very rare that a doc will be written by a singular person?"
(Docs are meant to be written collaboratively and iterated upon following feedback)
400
This resource houses organizational goals and progress against those goals. It also houses the Global CCM Project Hub.
What is Kingpin?
400
Name the 2020 CCM Business Health and Measurement Owner.
Who is Salma Abu-Ghazaleh?
400
The CCM goal for makegoods as a percentage of revenue.
What is "to maintain a CCM-led makegood value as a percentage of total revenue of <0.16% for assigned book of business?"
400
The required job level of Promo Doc feedback providers.
What is the level of the desired promotion or higher? (ie. If working toward an L5 promo, all feedback providers must be L5 or higher)
500
Name three document types?
What are One-pager, Six Pager, PR/FAQ, Promo Doc, COE, Business Review, etc.
500
What Jeff Bezos always includes as a part of his annual letter to shareholders.
What is his original 1997 letter to shareholders?
500
This Amazon data warehouse houses data files that can be access via SQL scripts.
What is Hubble?
500
Name one or more of these CCM-Org owners of the makegoods and COE program.
Who are Marco Cucciniello, Nitish Niphadkar and Vanessa Ehard?
500
Name these three CCS leaders who have ultimate approval authority over Promo Docs.
Who are Heather Kehrberg, Uli Wingenter-Davey, and Britt Gannon?