Show:
Planning Negative Messages
Writing Negative Messages
Completing Negative Messages
Sending Negative Messages
Organizational News and Social Media
100
*Blank* opens with bad news and approaches a negative solution directly.
What is the direct approach?
100
When writing a negative message choose your *blank* carefully, it is possible to deliver negative news without being negative.
What is language?
100
Direct and indirect approach negative messages should close on a *blank* note.
What is respectful?
100
When sending negative messages on routine business matters *blank* has three goals. (1)Modify the customer's expectations, (2) explain how you plan to resolve the situation, and (3) repair whatever damage might have been done to the business relationship. (hint: heading)
What is Handling Bad News About Transactions?
100
True or False. As a manager or business owner, you will never need to issue negative announcements.
What is False?
200
*Blank* is the first of the three-step writing process for negative messages.
What is planning negative messages?
200
I am the type of approach you would use if the situation was an emergency.
What is direct approach?
200
On top of being respectful when completing a negative message it is important to be positive and *blank*.
what is sincere?
200
When sending negatives messages on routine business matters *blank* suggests that that no response is needed when the proposal is unsolicited. (hint: heading)
What is rejecting suggestions and proposals?
200
True or False. Social media and other communication strategies have created no new challenges for businesses.
What is False?
300
*Blank* is the second approach to planning negative messages that opens with a buffer before presenting bad news.
What is the indirect approach?
300
There can be two advantages to the direct approach. It makes a shorter message possible and it allows the audience to reach the *blank* of the message in less time.
What is main idea?
300
Which one of these responses to a manager of the order-fulfillment department who requested some temporary staffing help from your department(a request you won't be able to fulfill) is the only one that can be considered effective without damaging your relationship with the other manager. Our Department shares your goal of processing orders quickly and efficiently. As a result of the last downsizing, every department int he company is running shorthanded. You folks are doing a great job over there, and I'd love to be able to help out. Those new state labor regulations are driving me crazy over here; how about in your department?
What is Our department shares your goal of processing orders quickly and efficiently?
300
In messages informing prospective employers that you will not provide a recommendation, be direct, brief, and factual (to avoid legal *blank*). (Hint: side bar text)
What is pitfalls?
300
List 4 possible social media outlets that businesses can use.
What is blogs, Twitter, YouTube, social networking sites, advocacy sites (makingchangeatwalmart), general complaint and feedback websites (Yelp), sites that target specific companies, community Q&A sites, and online shopping sites that encourage product reviews?
400
I am the opposite of positive news. You can't avoid the fact that your audience does not want to hear what you have to say about me.
What is negative news?
400
When done well the indirect approach can show etiquette and attention to ethics. When done poorly it can be disrespectful and even *blank*.
What is unethical?
400
Name the sequence that is incorrect between these. The direct approach works best for most routine negative responses because it is simpler and more efficient. The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request. The direct approach works best when rejecting a proposal you solicited that results in you owing the sender an explanation.
What is the direct approach works best when rejecting a proposal you solicited that results in you owing the sender an explanation? The indirect approach is more appropriate because the news will be unexpected.
400
When sending negative employment messages, which has a strategy that experts disagree on: Refusing Requests for Recommendation Letters Refusing Social Networking Recommendation Requests Rejecting Job Applications Giving Negative Performance Reviews Terminating Employment
What is Rejecting Job Applications?
400
When making negative announcements, follow these guidelines: (list 3)
What is match your approach to the situation, consider the unique needs of each group, minimize the element of surprise whenever possible, if possible give yourself enough time to plan and manage a response from the audience, look for positive angles but don't exude false optimism, seek expert advice, use multiple media to reach out to affected audiences, or be open and be transparent.
500
When planning a message you must choose the *blank* carefully. Selecting the right one is critical. One example is email.
What is medium?
500
I am the type of approach you would use if the negative message was a highly important issue to the audience.
What is Indirect Approach?
500
The final step to completing a negative business message. Revise the Message, Produce the Message, Proofread the Message, *Blank* the message.
What is distribute?
500
DAILY DOUBLE IM WORTH DOUBLE POINTS!!!! Name two celebrities that appeared on the video we viewed in class.
What is ?
500
When responding to rumors and countering negative information follow these four steps:
What is engage early and engage often, monitor the conversation, evaluate negative messages, respond appropriately.