Show:
Planning Negative Messages
Writing Negative Messages
Completing Negative Messages
Geography
100
*Blank* opens with bad news and approaches a negative solution directly.
What is the direct approach?
100
When writing a negative message choose your *blank* carefully, it is possible to deliver negative news without being negative.
What is language?
100
Direct and indirect approach negative messages should close on a *blank* note.
What is respectful?
100

What razor-thin country accounts for more than half of the western coastline of South America.

Chili

200
*Blank* is the first of the three-step writing process for negative messages.
What is planning negative messages?
200
I am the type of approach you would use if the situation was an emergency.
What is direct approach?
200
On top of being respectful when completing a negative message it is important to be positive and *blank*.
what is sincere?
200

What is the both the westernmost AND easternmost state in America? 

Alaska

300
*Blank* is the second approach to planning negative messages that opens with a buffer before presenting bad news.
What is the indirect approach?
300
There can be two advantages to the direct approach. It makes a shorter message possible and it allows the audience to reach the *blank* of the message in less time.
What is main idea?
300
True or False. As a manager or business owner, you will never need to issue negative announcements.
What is False?
300

What is the largest desert in the world? 

Antartica

400
I am the opposite of positive news. You can't avoid the fact that your audience does not want to hear what you have to say about me.
What is negative news?
400
When done well the indirect approach can show etiquette and attention to ethics. When done poorly it can be disrespectful and even *blank*.
What is unethical?
400
List 4 possible social media outlets that businesses can use.
What is blogs, Twitter, YouTube, social networking sites, advocacy sites (makingchangeatwalmart), general complaint and feedback websites (Yelp), sites that target specific companies, community Q&A sites, and online shopping sites that encourage product reviews?
400

What country has 11 timezones

Russia

500
When planning a message you must choose the *blank* carefully. Selecting the right one is critical. One example is email.
What is medium?
500
I am the type of approach you would use if the negative message was a highly important issue to the audience.
What is Indirect Approach?
500
The final step to completing a negative business message. Revise the Message, Produce the Message, Proofread the Message, *Blank* the message.
What is distribute?
500

What is the Netherlands also called? 

Holland