PFC
How do you verify elegibility?
By checking the LRS 2026 Tracker and reviewing Siebel.
AOV = Automated O/P Request
This code is used when the system is automatically setting up a payment to go out such as a refund to the guest or a commission to a travel partner
Can we undo a force merge?
No.
Should we remove balcony discounts and OBC’s?
Yes.
This code is used to indicate that we have requested monies held on the booking due to a system error or the need to issue a FCC
PFO = Penalty Withheld
What information will be moved during a merge process?
Sailing History, Personal Information, Activities and 360 data
Determine the value of the certificate:
700 or 1050 cruise points for applicable 7N Caribbean sailings
$0 base cruise fare + NCCF
RRD = Refund Redistribution
This code is used when a refund needs to be redirected to a different form of payment after the process has already started
What will happen to the duplicated CID?
It will be no longer accessible and removed from the system.
Determine the value of the certificate:
1400+ cruise points for any other applicable sailings
$3200 discount
RFW = Refund Write-Off
This code is used when funds are not truly available or there is insufficient information to disburse funds
To determine the total amount of points that a guest should have, the Guest Programs Resolutions Representative must apply the following formula:
Cruise Credit x 7 + Bonus points – Cruise Credit
Mention the black out dates
Spring Break/Easter, Peak Summer June 15- August 15, Thanksgiving, Christmas/New Years and ships in their first year of sailing
This code is used when the Accounting team removes funds from a reservation that were accounted for in another process
CPW = Penalty Write-Off
Conversion line bonus points structure:
1-4 Cruise Credits – 1 bonus point
5-7 Cruise Credits – 3 bonus points
8+ Cruise Credits – 13 bonus points