Payments
The largest amount that can be accepted by Ventanex.
The status you need to be in to receive a phone call.
What is 'Ready for Voice'?
What are Name, Loan Number, SSN, and DOB?
What you should search in Knowledge Owl to find a list of common tasks we use on a daily basis.
What is Written Tasks?
The location of all out client contact information, including their landing page URL and customer support email address.
What is the PLS Matrix?
OR
What is Knowledge Owl?
Meaning of the task CHHREV.
What is Cash Reversal?
What is the client closing?
The number for the internal support line.
What is 855-847-7662?
What you should search in Knowledge Owl to find a list of Online Letter Writer codes for letter-printing in MSP.
What is OLLW?
The format that DMS will accept a fax number.
What is only numerical digits with no spaces, dashes, periods, or parentheses?
The Client ID used to sign into Ventanex
What is 5409?
The order of operations when sending a fresh email.
What is:
1- select client profile
2-enter subject line (containing loan number)
3-enter body of email
4-add any attachments
5-disposition the email
6-notate SERN in MSP
7-copy email address from MSP and paste in Five9
8-Send
What is opening a ticket?
The method to use to search for a subject in Knowledge Owl.
What is enter the keyword in the search field?
OR
What is click on the subject's tile to find articles related to that topic?
The screens in MSP that need to be updated when we receive a completed Third Party Authorization form.
What is MAS1/ADD3, LCOM, and MEM1?
Meaning of the task CHHRSC.
What is cash research task?
When providing a document to the customer per their request, this is the naming method we need to use when downloading a copy of their document from DMS.
What is none?
OR
What is [loan number] and document name?
The website that allows you to assist the customer with any issues they may be having logging into their account.
What is Servicing digital Admin?
What you should search in Knowledge Owl to find contact information for any of our clients.
What is [client name] Information?
ServiceMac's customer service phone number.
What is 844-478-2622?
The requirements necessary to begin a biweekly drafting payment plan.
What is being paid ahead by 1 month and selecting a start date between the 1-15th of the month?
The only time an email will leave your queue once it's been responded to.
What is when it's dispositioned?
What is TECHSU?
The purpose of a News Flash.
What is to update the company on any procedural or process changes that have recently occurred?
The fee associated with Bill-Pay payments.
What is $0 from ServiceMac?