Resources
I serve as the internet homepage. The entire company has access to me and can use me to view/download documents.
What is Sharepoint?
Customer emails in regarding their credit report. States that they were on a forbearance plan and were reported delinquent. They are disputing this claim.
What is a Request for Information (RFI)?
Send a fresh email?
What is the 'Compose Email' button under 'Actions' in Five9?
Within 1 business days.
What is an email?
PMTA
Where do you waive a fee?
I'm like google, but for the company.
What is Knowledge Owl?
Customer left a google review stating that their loan was transferred against their will and they hate ServiceMac.
What is a Review?
Find a document a customer states they faxed to us?
What is DMS?
Within 48 hours.
What is a payoff or a billing statement?
MAS1>DFT1
How can I check if a drafting plan is set up?
People don't normally think to use me in work settings, but I can be very helpful when you don't know the answer.
What is google?
Customer emails regarding a check they mailed in that hasn't been applied to their account.
What is a Notice of Error (NOE)?
Find a report of all my open tasks?
What is the excel sheet/list that Kristin provides daily?
Within 15 calendar days.
What is a CFPB complaint?
P309
Where can I see payment history details?
I am not your manager/supervisor, nor am I a trainer, but I'm here to help, support you, and answer your questions!
Who is my buddy/mentor?
Customer emails copy of their bank statement. There is no body text. The bank statement shows 2 payments withdrawn in 1 month within 2 days of each other.
What is a Notice of Error (NOE)?
Make a phonecall?
What is Five9?
Within 5 business days.
What is an acknowledgement?
OR
What is a BBB or Citadel Complaint?
TSK1>TASK CODE>F10
Where can I see task notes?
You've been listening to my voice all week.
Ieshia
Customer mails handwritten letter detailing how dissatisfied she is with her recent customer experience. States She spoke with 6 different individuals who all provided her incorrect information and she is just wanting someone to respond to her accurately.
What is a Complaint (WCCOMP)?
Find a report of my open cases?
What is Logicgate Reporting?
OR
What is the excel sheet Jessica emails daily?
Within 30 business days.
What is a notice of error?
What is a complaint?
What is a request for information?
PSH1
Where can I view prior servicer payment history?