Resources
What is the main system you log into each day before you can start working
What is the Daas
What Director Script would you run to Remove PMI
What is PMI/MIP Removal?
Send a fresh email?
What is the 'Compose Email' button under 'Actions' in Five9?
What is the Loss mitigation number for Canopy
855-424-6708
What screen shows you the acquired date?
Where is MAS1/AQN1?
I'm like google, but for the company.
What is Knowledge Owl?
The customer wants to remove escrow for insurance what task would you open?
What is ESCRMV?
What Cabinet in DMS do we find the payment history?
What is Bankruptcy?
When are late fees assessed if the late fee date is on a Saturday?
What is the next business day
MAS1>DFT1>F7
How can I check if a drafting plan is biweekly?
Where should I save all my work each day to keep organized
What is Excel Tracking Sheet
Customer emails regarding a check they mailed in that hasn't been applied to their account.
What is a Notice of Error (NOE)?
Where can I merge documents
PDF Sams
If the customer request a 1098 how would you disposition the email
What is Document Request- 1098/Year End ?
Where can i view payment history? name two
Where is p309 Loan History and Ser1/hist?
If you are unsure what to do when you get an email and you cannot find the answer in KO who will you reach out to
Who is my manger?
If the customer does no provide a good through date how many days out can we request the payoff?
What is 30 days?
Make a phonecall?
What is Five9?
How many sections are in the written Correspondence box
What is 24
What is the Mas1/payp screen
Where can I view if there is a prepayment penalty?
You've been listening to our voices all week.
Who is Shawntel and Ieshia?
What is the name of the Director Script to waive NSF Fees and how many times can we waive the NSF Fee
What is FEE waive NSF and 1 for life of loan?
Where do I find the a third Borrwer
What MAS1/BOR1
Provide two examples of a NOE
Where didn't my payment post?
This is my third email
Caps in email (yelling)
Steps to view task notes from tsk1 screen?
TSK1>TASK CODE>F10