Chase URLs
Locate possible lead
What is MAX?
Can't remember Chase credentials
What is resetting the customer's username/password?
What is Admin Tool?
Numbers customer needs to enroll
What is their SSN and application/account number?
Lead in MAX
What is assisting the customer get in touch with HLA to go over app?
Invalid info
DAILY DOUBLE
What is explaining that these documents are preliminary but can discuss changes with HLA
Application number
What is MPX?
Customer experiencing white screen
What is customer needs to clear history?
Submission errors
What is asking what info is missing and attempt to have customer go back and fill out application?
What is having the customer attempting to click on 'skip warnings and submit"?
B2 needs to e-sign
What is walking them through signing in with own credentials?
What HLA is assigned
What is MPX?
What is MAX?
B2 trying to log in but site has B1's credentials at login screen
What is having customer clear history if unable to erase credentials?
This part of our site is not working at this time
What is the customer is trying to enroll with a business account?
404 error
Customer's enrollment status
What is Admin Tool?
SUSPICIOUS / FRAUD alert in admin tool
What is the customer's account is froze until transferred to Fraud dept to reverse alert
404 error
What is the customer is answering YES they have started an application when they have yet to begin the process?
500 error
What is document expired error?