Customer Service
Welfare Reform
Legislation
Eligibility
Time Limits
100
They are deserving of your time & attention.
What is Customers?
100
The year welfare was introduced.
What is 1996?
100
This Act eliminated revised and replaced the former Job Training Act (JTPA).
What is Workforce Investment Act (WIA)?
100
They are the entity responsible for the determination of TCA eligibility.
What is DCF?
100
Florida’s Welfare Transition Program has a lifetime cumulative limit of ____ to receive TCA.
What is 48 months?
200
Priority is given to face-to-face conversations over incoming telephone conversations.
What is Customer Service?
200
Welfare reform introduced this.
What is time limits?
200
This Act eliminated the open-ended federal entitlement program AFDC and replaced it with TANF.
What is the Personal Responsibility & Work Opportunity Reconciliation Act (PRWORA)?
200
All TCA applicants must cooperate with this entity as a condition of eligibility.
What is child support enforcement?
200
Hardships extensions are determined by this entity.
What is Regional Workforce Board?
300
Ensure that everyone has the information knowledge, and skill to participate effectively.
What is "doing the what is right for the Customer"?
300
According to DCF, entitlement prior to 1996 meant that benefits could be received....
What is perpetually?
300
This federal grant allows states to provide funds to RWB for employment, child care and transportation support services not covered under TANF or WIA.
What is Welfare to Work (WtW) Grant?
300
TCA for a pregnant woman is not available until the last month of pregnancy unless DCF determines that the woman is .....
What is restricted from work activities by orders of a physician?
300
Exemptions from work requirements are determined by this entity.
What is DCF?
400
The only meaningful aspect of a customers' perception of us involves the degree to which we satisfy this.
What is "their demands"?
400
Work, self-sufficiency and personal responsibility are the goals of this program.
What is Welfare Transition Program?
400
According to this Act, TCA recipients were required to register for work at the local One Stop centers.
What is Work & Gain Economic Self-Sufficiency (WAGES) Act?
400
A woman may be required to attend this should TCA be made available during her last trimester.
What is parenting classes?
400
Individuals who cannot participate in a work activity due to a medical condition or domestic violence are this.
What is deferred?
500
Providing peer support and feedback are necessary to do this.
What is Empower Staff?
500
Entitlement means that if you qualified for the program then you could receive the benefits ……
What is “perpetually"? per·pet·u·al  (pr-pch-l) adj. 1. Lasting for eternity. 2. Continuing or lasting for an indefinitely long time. 3. Instituted to be in effect or have tenure for an unlimited duration: a treaty of perpetual friendship. 4. Continuing without interruption. See Synonyms at continual. 5. Flowering throughout the growing season.
500
According to this Act, TCA recipients were required to register for work at the local One Stop centers.
What is What is Work & Gain Economic Self-Sufficiency (WAGES) Act?
500
According to the DCF an individual whose participation is required in the calculation of the work participation rate is considered to be this.
What is work eligible?
500
The number of hours a deferred participant can participate is dependent on this.
What is a medical documentation?