Show:
Sending
Receiving
Account
Restrictions
CTM
100
What is the locator ID?
The ID with the store information in a black & yellow sticker next to the phone.
100
What does the receiver need to pick up the money?
MTCN and Valid ID/Test Question
100
How do we earn points and how many?
1 point for every 1 dollar paid in fees.
100
What is the maximum amount to send with a Test question?
From $0.01 to $299.99
100
What option do we go in CTM to start a “Send money” call?
MTBP Send (F11)
200
What 3 places do we offer in MTBP to send money to?
Domestic, International and Bill Payment
200
What is the verification process for a receiver?
MTCN and Receiver name
200
What’s the format for a Loyalty account number?
9 consecutive digits
200
What is the “restriction” about Oklahoma?
Additional taxes have to be added.
200
What option do we go in CTM to start a “Receive money” call?
Pay Money/MTBP PIN (F6)
300
What’s the last question you ask before doing the recap?
Are you sending money in response to a telemarketing sales call?
300
What 2 questions we do as soon as we access the MT?
May I have your full name and the state you are calling from?
300
How much is the discount if we redeem 140 points?
$15 or $12
300
What is the “restriction” about Haiti?
The CBH charges the receiver an extra fee of $1.50.
300
What do we change the operation to when receiving money?
Receive PIN.
400
What’s the most common prison to send money to?
Federal bureau of prison - FBOP DC
400
What statuses can we work with if the receiver is trying to pick up the money?
W/C & RCVR
400
How many points do we add by adding the email or mobile?
5 points.
400
What additional information do we need to enter if the transaction is going to Nicaragua, Costa Rica, Jamaica, Canada, etc…?
Valid Photo ID to be presented at the Cashier.
400
Where do we put the promo code once the points have been redeemed?
Promotion then Apply
500
What’s the Code City?
The WU account for an specific company
500
What status are we looking for when we click on Retrieval History?
Suspended
500
How many points do we need to get a $10 discount on the web?
95 points
500
What is the Dodd-Frank question?
"May we proceed with your transaction?"
500
If the customer wants to send the money to Elektra in Mexico what do we select as the Store?
Other payers in minutes