(Blank)
This function allows you to work problems with future deliveries in real time
ICB
Inter-Company Billing
This is the Lowes CEO
Marvin Ellison
Screen used to receive P.O's
6.2
Customer calls in to change DD from 2/3 to 2/4 and will be home all day
Reschedule customer to 2/4
How we discount an order before 60 days
Add/Modify order charges
LCC
Lowes Credit Card
DAILY DOUBLE!!!
This is 3340 market number
1227
This screen is used to apply the truck after receiving all PO's
6.1
Customer refused delivery and wants a new one ordered
RFRB
DAILY DOUBLE!!!
A is used to direct you to the screen to print loading tickets
Work order number
RONA
Roll Over No Answer
This is the EVP of supply chain
Screen used to start a reschedule for a delivery in genesis(MR)
1.5.5.1
Customer had a fridge delivered with a dent and wants to get one without a dent
Exchange
How we discount an order after 60 days
Customer Appeasement
CCIC
Customer complaints, inquiries, and compliments
This is the director of XDT implementation
Beth Schroeder
This key is pressed to save a transaction usually when doing a RFRB
F6
Customer gets a damaged item and wants to keep it but wants to know what we can do for them
Offer discount
Used when customer wants to add an item to order and wants both delivered at the same time
Add lines to order
LTC
Learning and Talent Center
This is the Divisional Delivery Director
Frank Rodriquez
This screen is used to approve an MR or reschedule in genesis
1.5.5.2
DAILY DOUBLE!!!
Customer missed delivery today and wants delivery tomorrow
Redeliver