Now Internet
How much is the modem for Now internet
Its free
How much is each line of Now Mobile? And how many devices can you have on an account?
Now Mobile is $25 for each line. And maximum is 5 lines per account.
For Gen 5 XM how much is the monthly cost for the first 5 lines, if all 5 lines are unlimited?
1 Lines =$40
2 Lines=$60
3 Lines=$80
4 Lines=$100
5-10 lines= add $20/line
What percentage does the accelerator become active?
You must be at 110% on total overall RGU obtainment
When do you pull a manager for a retention offer?
Only in the situation where the customer is going to disconnect from us otherwise. Customer must have tenure with us 3+ years.
What is the speed tier for Now Internet?
And what is the cost?
100mbps is $30
200mbps is $45
What is the threshold for 5g service, and is hotspot included for Now Mobile?
20 gig of 5g, if you want hotspot feature its $5 additional and its unlimited 3g
How much is By the Gig cost for Now Mobile?
$20, but coming soon By the Gig will be
1 Gig $20
3 Gig $35
10 Gig $65
What percent of your paycheck is Xfinity Mobile?
50 Percent is new lines
10 Percent is Upgrades
What does each letter stand for in the Great Process?
G-Greet, Welcome the Customer to Xfinity
R-Relate, Break the Ice
E-Explore, Ask questions to understand
A-Ask, Come to a solution and present it as a sale
T-Thank, Thank the customer and walk them out, and mention the survey.
How much is the deposit for Now internet?
How much is the restocking fee for a Now mobile line?
$35
How much is it to add a tablet, and a watch to XM Gen5?
Total is $30
$20 for the tablet, $10 for the watch.
When does the new comp plan take into effect? And what is tNPS being replaced with?
New comp plan starts April 22nd.
The Individual Total Unit Accelerator component will replace tNPS the (ITUAC)
When does the A15 promotion end?
April 10th, sell it today.
Can you get XM with Now Internet?
How much is it to add Mexico and Canada Call pass?
$5
For XM Gen 5 name the unlimited tiers, and the threshold for each tier.
Unlimited -30Gig
Unlimited Plus-50Gig
+by the gig is 1gb of 5g
How is the Accelerator calculated?
How does accelerator go from 10% to 25%?
The calculated payout is based on the sum of the payouts for the 5 Core LOBs, Device Upgrades, GAR and Store Units.
When you reach the RGU Obtainment 110% you get the 10% accelerator. Same goes for when you reach 125%, you will get a 25% accelerator.
For Now TV, how many channels do you get, how much dvr time do you get, and how many devices can be used simultaneously?
40+ channels, 20hrs of DVR, and 3 devices simultaneously
How do you process Now Internet? And can you do Pro install for Now Internet?
You must process it on XOE, and its Self install only.
What phones are available for Now mobile and what is the cost?
BYOD, Moto G Play for $79.99, and A15 for $49.99. Other than that customers can buy any of our devices at regular price.
What are 3 key benefits to entice your customer to sign up for Gen 5 xm vs Gen 4 xm?
Mexico and Canada Call pass included
Secure a stronger 5g signal -QC18
Cheaper plans
Tablet cost is $10 Cheaper
Side Note: Penalty for getting rid of the internet is $25 per line for Gen 5 as well.
What is the new percentage for each metric?
Video
Internet
Phone
Home
Mobile
Device Upgrades
Gar
TNPS
Video 15%-->10%
Internet 15%-->10%
Phone 0%--> 0%
Home 0%-->0%
Mobile 60%-->50%
Device Upgrades N/A -->10%
GAR 10%-->15%
What are the 6 key behaviors?
Be warm and friendly, own it, show appreciation, listen actively respond appropriately, discover needs, Xfinity ambassador.