Brag/Impress
If I am a gamer, what is a feature of our internet services that would be appealing to me?
Fastest in home wi-fi
speeds are constantly updated
What is an easy way to check outages?
My Account App
Overcome "My bill increased substantially after a period of time."
NPS - As a result of strong feedback, we've dramatically improved our options for customers.
APP - My Account App allows customer to see bill in real time.
If I am traveling, can I download DVR recordings to my mobile device?
Yes
What is works with Xfinity?
Allows you to connect compatible devices to Xfinity Home app
Overcome: "My product did not work like it was supposed to"
NPS - We have invested millions in our network for better reliability.
Commuter - Hot spots
Which app allows you to download DVR recordings?
Compared to Netflix, how many days does it take for a movie released on DVD to arrive on Xfinity On Demand?
Same day as DVD release. 28 days for Netflix.
What is the primary function of Xfinity Connect
Extends the home phone to mobile device
What is the current incentive for current and new military subscribers?
Active duty & veterans - $25.00 Credit
New Cust = $100.00 Visa
Name all of our current Xfinity Apps
My Account, Xfinity Stream, xFi, WiFi Hotspots, Xfinity Mobile, Xfinity Home, Xfinity Connect, Xfinity TV Remote