Verbal Communication
The most direct form of verbal communication, often involving two or more people.
What is face-to-face conversation?
These are often referred to as the "windows to the soul" and play a crucial role in non-verbal cues.
What are the eyes?
An example of formal written communication in the workplace.
What is a business email?
This widely-used platform is known for professional networking, job searching, and sharing industry-related content.
What is LinkedIn?
This type of listening involves fully concentrating, understanding, and responding thoughtfully.
What is active listening?
This tone of voice is used to express strong emotions like anger or excitement.
What is a loud tone?
Crossing your arms is typically interpreted as this.
What is defensiveness or discomfort?
Writing in all caps in an email is often interpreted as this.
What is shouting or yelling?
The act of sending unwanted or irrelevant messages, especially advertising, is called this.
What is spamming?
This technique can help improve empathetic listening by ensuring the listener is present and focused during the conversation.
What is mindfulness?
This type of verbal communication is formal and involves a large audience.
What is a speech or public speaking?
This type of gesture is used to emphasize or clarify spoken words.
What is an illustrative gesture?
This written format is often used to create agreements between parties or outline project details and responsibilities.
What is a contract?
The practice of holding meetings via video conferencing apps like Zoom or Teams.
What is virtual communication?
In listening, paraphrasing or reflecting back what someone said to confirm understanding is called this.
What is reflective listening?
This technique involves using questions to encourage others to express their thoughts or provide more information.
What is probing?
In non-verbal communication, this can indicate confidence or dominance in a social situation.
What is an upright posture?
These marks are used in writing to separate sentences or clarify meaning, such as periods, commas, or semicolons.
What is punctuation?
A brief message sent from a mobile phone is called this.
What is a text message (or SMS)?
This skill involves summarizing the speaker's main points to ensure understanding and demonstrate engagement.
What is summarizing?
This technique involves repeating or summarizing what someone else has said to confirm understanding.
What is paraphrasing?
This term refers to non-verbal cues expressed through facial expressions, gestures, posture, and body movements.
What is body language?
This element of persuasive writing appeals to the reader’s sense of urgency or importance, often by focusing on the potential consequences of inaction.
What is a call to action?
This refers to the way people present themselves and communicate online.
What is digital identity?
This listening technique helps build rapport by demonstrating you understand and are interested in the speaker’s message.
What is mirroring?