Production
What Campaign will you guys be handling?
Xfinity Mobile/Selling XM
Is Comcast and Xfinity the Same? Explain...
Yes, they are both the same as xfinity is the brand and Comcast is the main company
What is 'Engage Actively''?
Showing your customers you care by making a connection and being responsive, this behavior encourages you to engage actively and take ownership.
What is the MTNUT Method?
This method is used to guide conversations by breaking down the steps into M-T-N-U-T, helping employees handle customer interactions effectively.
How many internet Tier to we have with Xfinity?
We have a total of 10 300mbps,500mbps, 1gig, 2gig Now100 Now200 Internet essential 75mbps Internet Essential plus 100 mbps
How much Sale should you end the week off?
4
What Does XM and NON SUB mean?
Xfinity mobile Non Subscriber
What is 'Be an Ambassador'?
Promoting products, highlighting their benefits, and sharing how Comcast strives to be the most reliable exemplifies this coaching behavior.
What is M? in the M.T.N.U.T METHOD.
In the MTNUT Method, this letter represents a situation where a customer cannot proceed because of financial constraints
IN RAW TERMS NO MONEY
What are our 3 Xfinity Mobile Plans?
Xfinity unlimited, Xfinity Unlimited Premium, By the Gig
What are some stuff that we can't do on production floor?
No eating
No cell phone
NO Obscene language
What are the 5 Services Xfinity Offers?
Internet, Tv&streaming, Home Phone, Home Security and Mobile
What is 'Be an Ambassador'?
Promoting products, highlighting their benefits, and showing how Comcast strives to be the most reliable exemplifies this behavior.
What is U stands for in the M.T.N.U.T?
This step reminds you that some customers will act only if there’s a sense of urgency or if timing is critical.
Let Them know they need it now?
What is our 2 Home Security Plan?
Smart Home& Xfinity Home Security
What is the Scheduling on Production? with breaks and Lunch?
10 am-8pm first break 11.20 lunch 1pm second break: 4.20
What is the only service that can stand alone?
What are the 6 Catalyst Behavior?
Engage Actively, Own it, Make it effortless, Discover Needs, Be an Ambassador, Show Appreciation
What is T for stands for in the M.T.N.U.T?
This final T in MTNUT represents situations where the customer claims they don’t have enough time to proceed
How many Cable packages do we have?
We have a total of 5
1963
When was Xfinity Brand founded? Bonus when was Comcast founded?
Xfinity brand was launch in 2010 as for Comcast is was founded in 1963
What are the 6 Catalyst Behavior?
Engage Actively, Own it, Make it effortless, Discover Needs, Be an Ambassador, Show Appreciation
What is N stands for in M.T.N.U.T?
This letter in MTNUT identifies when a customer doesn’t see the need for the product or service.
What are the 2 different price when it comes to Home Phone?
$40 standalone only has internet
$20 if they bundle all four services