Row 1
Why does Xfinity Internet Matter?
Its the foundation/backbone of the Xfinity Experience
Which internet plan is ideal for ultra-fast downloads, multiple 4K/8K streams, and homes with 30–40+ devices?
2 Gbps
What is the price of the 500 Mbps per month for the 5 year guarantee?
$45
The price for Internet Essential is?
$14.95
What does the Xfinity boost pods do? and what are the prices
Extend your converge, eliminates dead spots
1 pack: $119 2 pack:$199 Xfinity Pro: $15
What is a speed of internet you will rarely find?
10 Gbps
Xfinity is divided into three main regions. State all three
West Division
Central Division
Northeast Division
What are the starting prices for Xfinity’s 5-Year Price Guarantee plans?
$40 for 300 Mbps, $45 for 500 Mbps, $50 for 1 Gbps.
Which gateway uses tri-band Wi‑Fi 6E, can handle many devices, and is ideal for large homes with heavy streaming or gaming?
XB8
For new customers their first bill usually generates when?
On the next available billing cycle after installation, with the due date about 21 days from the installation date.
What are the Two Prices we have for Now Internet?
$30&$45
How can a person sign up for Internet Essentials
In Store
Over the Phone
On the Website
What is APPD? and how it works?
It's the autopay and paperless discount whereby customer gets $10 off for signing up with both using a checking account/banking account.
Which gateway supports dual-band Wi‑Fi, up to 1 Gbps, and is good for everyday use with moderate devices?
XB6
Who is the target audience for Internet Essentials?
Low Income Customer
True or False. The price of Internet Essentials Plus is $14.95
False
What is a Bulk Account?
A bulk account for internet refers to an arrangement where a provider or organization manages multiple internet accounts under a single umbrella, often at discounted rates or with shared management features. This is commonly used by businesses, schools, or housing complexes to provide internet access to multiple users efficiently.
With the self install option the customer is sent a getting started Kit. What all is included in that kit?
When doing standard shipping for the Self Installation option how long does that take to arrive to the customers location?
3 - 5 business days
What are the 3 most common options for installation are? and Cost
self-install, Self-install plus and professional Installation Range between $50-$100
List the core Value Xfinity Delivers is?
Whole-Home WiFi Coverage,
Choice & Flexibility,
All-in-One Convenience
Whole-Home WiFi Coverage
Security & Peace of Mind
Which gateway is a basic dual-band device with speeds up to 600 Mbps, suitable for Internet Essentials and NOW Internet plans?
XB3
How Many tiers of Xfinity Membership are there? What are the Names of each?
4
Silver, Gold, Platinum, and Diamond
What are the Everyday prices for our internet plan with the autopay and paperless discount?
300 mbps-$70, 500 mbps-$85, 1 Gbps $100, 2gbps $130
What is the name of all the most common modems we have available?
XB3
XB6
XB7
XB8
XB10