Xfinity Mobile
How many lines can a brand new customer qualify for at sign up ?
Up to 5 Lines
You need this for every LOB you try and pitch
Tie back
What is the first discovery question you ask a customer when they call in
How can you help them.
you can download your shows and movies on your dvr to your smart phone or tablet and watch them on the go using this app
xfinity stream app
What is the tallest mountain in the PNW?
Mount Rainier - 14,411'
What 3 brands of phones are usually compatible with our service?
What is the most effective transition statement, used to transition into a presentation
Based on what you told me...
You need to discover the ________ needs before pitching anything.
Household Needs
This service allows you to connect other wi-fi enabled devices to your cell phone for no additional charge (data rates of your plan apply)
Hotspot
What is the state flower of Washington?
After how many days are customers eligible to receive their gift card?
90 days after activation
This should be your first step when a customer declines your first offer
Overcome Objections
This Voice package add on might be beneficial for a customer who has friends all over the world
world select300
this voice product feature allows emergency services to see your address the moment you cal into them
e911
In what city(s) is the Oregon Aquarium located?
Newport, Oregon (or) Seaside, Oregon
How much is our Xfinity Mobile Global Travel Pass in countries outside of Mexico and Canada for 1 day?
10 dollars for 24 hours
If you find nothing on discovery for XH, what is the best generic tie-back? (2) Answers Possible
- Expensive Devices
-Monitor Deliveries (Packages)
After determining the reason for the call, what transition phrase is said to lead into your first 3 primary questions?
"Is it okay if I ask you a few questions to get us started?"
I can program my Hue smart lights to turn on when I open my front door at night using this RGU and this feature?
Home security and home automation(half points if they get one)
What City in the PNW was the first to have an Xfinity Store?
Federal Way, Washington
What is the maximum lines a video only customer can get?
0 - Customers cant qualify for mobile unless they have an active internet account
What should you do as soon as you're done presenting?
Ask for the sale
What's the most common "Set The Agenda" statement used to lead into Discovery?
"Here's what we're going to do. I'm going to ask some general household questions to help determine the best package that will fit your needs".
With this app I can fix most technical issues with my xfinity services without calling in. Saving time and giving a peace of mind
Xfinity Xfi app
What is the largest lake in Oregon?
Goose Lake - Oregon/California Border