Xfinity Mobile
How many lines can a brand new customer qualify for at sign up ?
Up to 5 Lines
You need this for every LOB you try and pitch
Tie back
What is the first discovery question you ask a customer when they call in
How can you help them.
you can download your shows and movies on your dvr to your smart phone or tablet and watch them on the go using this app
xfinity stream app
What 3 brands of phones are usually compatible with our service?
Galaxy, Pixel , Android
you need to discover the ________needs before pitching anything
hint: whole home
household needs
This service allows you to connect other wi-fi enabled devices to your cell phone for no additional charge (data rates of your plan apply)
Hotspot
After how many days are customers eligible to receive their gift card?
90 days after activation
This should be your first step when a customer declines your first offer
Overcome objections
This Voice package add on might be beneficial for a customer who has friends all over the world
world select300
this voice product feature allows emergency services to see your address the moment you cal into them
e911
How much is our Xfinity Mobile Global Travel Pass in countries outside of Mexico and Canada
Hint its $__ for (measure of time)
10 dollars for 24 hours
what does "WIFM" stand for
Whats
In it
For
ME
best discovery question wins:
how might you discover for tv services with a customer who only likes to stream
best discover wins
I can program my Hue smart lights to open turn on when i open my front door at night using this RGU and this feature
Home security and home automation(half points if they get one)
What is the maximum lines a video only customer can get ?
0
Customers cant qualify for mobile unless they have active internet
What tie back for XH would you have for a customer that says they dont need XH because they live on the 4th floor of an apartment building and their dog watches the house.
Break ins can happen through the front door
you can watch your dog while youre away at work
you can control power outlets
monitor your landlord if they fix something
discount on home owners insurance
etc
bet!
in conversation a customer says:
"my wife stays with our toddler while she works from home. its crazy lately because he is starting to walk and we are scared of him getting into dangerous places"
How might you pitch a quad play just with the above statement
best pitch wins
With this app I can fix most technical issues with my xfinity services without calling in. Saving time and giving a peace of mind
Xfinity Xfi app