Video Knowledge
Customers must have a minimum of this Video Tier, to qualify for $10 multi-product discount
What is the TV Core?
This is the total monthly cost, for 8 new XM Lines, on promotion.
What is $140?
This is the only delivery/activation method for Chat agents to use when setting up NOW Internet.
What is SIK Ship/GSK Ship?
Xfinity Mobiles lines closed divided by, Chats taken
What is mobile close rate?
This is the current XM goal for March in Infoquest
What is 27?
This Xfinity State, boasts the largest economy in the U.S.A, as well as home to both the highest peak, and lowest "valley" in the continental U.S.
What is California?
This is the lowest level VID Tier you can subscribe to, in order to have NBCSN, NFL Network, and Disney Jr.
What is the TV Premium?
This tablet is currently discounted 50%
What is the Samsung Galaxy A11?
For NOW tv customers, this is the cost for Peacock Premium.
What is $0?
Internets activated by chats taken
What is HSD Close Rate?
This is the current month total RGU Goal
What is 154?
This Xfinity State, is home to 1 in every 38 person, in the entire country.
What is New York?
Peacock Premium is now included in our new Gig HSD promotions, for this many months.
What is 24?
This is the Xfinity Rewards mobile promotion going on for Diamond and Platinum customers right now.
What is $300 off of SmartWatches?
This NOW streaming network produces on average, 24 Christmas themed movies per year.
What is Hallmark?
Revenue completed divided by chats taken
What is Rev Per Chat?
This is the highest RGU modifier an agent can attain.
What is 1.3?
This Xfinity State is the second-largest by both area and population, and home to the highest speed limit.
What is The Great State of Texas?
These fees will now be included in all New Xfinity TV tiers, to simplify our pricing model.
What is Broadcast tv and Regional sports fees?
Customers can Upgrade their device up to two times a year with a guaranteed new device discount, utilizing this benefit.
What is Elite Upgrade?
To be eligible for NOW tv, customers must have one of these 3 products.
What is Xfinity Internet, Internet Essentials, or NOW Internet?
Total RGU's divided by total Chats taken
What is RGU Close Rate?
Previously paid out orders, where the account has been completely disconnected within 90 days of activation, subtracting from current month commission, are called these.
What are Charge-Backs?
This Xfinity state is widely recognized as the "Birthplace of America"
What is Pennsylvania?
Customers can now include up to this many streaming subscriptions as part of our new Streamsaver promotions.
What is 4?
There are the two trade-in values available to XM Unlimited customers, using the TIPs promotion
What is $300 and $500?
To be eligible for NOW mobile, customers must have any of these 3 subscriptions/products, in place.
What is NOW internet, Xfinity Internet, or Internet Essentials?
Upgrading a video tier, and adding MRC to a customer account, impacts this Scorecard metric
What is Rev Per Chat?
Every 8 hours of PTO, will increase your "Actual" % to Goal, this much.
What is 5%?
This Mountainous "4 corner" Xfinity State, holds 75% of the land area in the U.S that is over 10,000 feet in elevation.
What is Colorado?