Show:
Xfinity Video
Xfintiy Internet
Xfinity Voice
Xfinity Home
Apps
100
Limited Basic, Economy, Starter, Preferred, Premier
What are the tiers of video we offer?
100
Yes
Can a customer use their own modem?
100
Unlimited local and long distance calls; call waiting; caller id
What does Saver include?
100
Xfinity Home is Comcast's home security system.
What is Xfinity Home?
100
MyAccount
What is the most important app to be educating our customers on every call?
200
X1 HD or X1 SD
What type of box comes with a triple play?
200
Performance 25, Performance Pro, Blast Pro, Gigabit
What are the speeds tiers we offer?
200
China, India, Mexico, South Korea, Hong Kong, Canada and Singapore
What are the 6 countries you can call long distance?
200
$99.99
What is the pro install charge for XH?
200
Xfinity Hot Spot
What app do we offer for customers to find internet locations?
300
HBO- Home Box Office; STARZ; Cinemax; Showtime; Strempix
What are the premium networks we offer?
300
Yes- through the Xfinity Stream App with limited channels
If a customer is an Internet only customer; can they still watch TV?
300
TPV- Third Party Verification
What is required of the agent to do to get a customer a TN or port one over?
300
Quad play
What is the name for the bundle with all of our services?
300
Make a payment; schedule/ change tech visit; troubleshoot services; check where the service center is; view your bill
Name 3 things you can do with the MyAccount app?
400
Xfinity Stream App
What service can you use to watch TV on the go?
400
Norton Anti-virus and Constant Guard
What is a free service we offer to all HSD customers to protect their computers?
400
World Select 300 and Latin America 300
What are the Carefree packages we offer?
400
3 door/ window sensors; 1 motion sensor; 1 wireless key pad; 1 touchscreen controller; 2 year agreement
Name the equipment included in XH package?
400
Receive text and email access; your system remotely; • Control your lights • Adjust your thermostat • Check in on the pets • Arm & Disarm the alarm • Turn rules on and off • Alerts & Video Monitoring • View recent activity
What can the XH app do?
500
60%
Up to what percentage of your X1 DVR recordings are available via the cloud storage on your mobile devices?
500
XFi
What is a new way for XFINITY Internet customers to see and manage activity on their home’s WiFi network.
500
Mobile- cellular device
When searching for a country to find the prices what does the 'M' stand for?
500
An installation solution for customers who have home security systems from other providers and wish to transition to XFINITY Home service.
What is a system take over?
500
Xfinity Share App
What is the service we offer to customers to share special moments in their life as they happen?