Instant TV
Who is eligible for Instant TV?
Internet Only Customers.
True or False:
Xfinity stream is only available on a mobile format.
False, customers can access Xfinity stream through laptops, desktops, Roku devices and smart TV's.
True or False:
You cannot voice search with your X1 remote within the Netflix app.
False, Netflix does enable voice features within the app.
What must a customer have to add international channels?
Must be on the x1 Platform.
What is a wireless X1 AO classified as?
Xi5 or Xi6. Xi6 is the wireless 4k box.
How many hours of DVR service do Instant TV customers receive?
20 hours of DVR service are included with Instant TV
Who is eligible for the Xfinity stream app?
Any Video or Instant tv customers.
True or False:
Prime video options appear in the channel guide.
True, In order to access the Prime options you will need to either sign in on an existing account, or create an account.
My kid stays up all night watching Wheel of Fortune and never gets any sleep, what feature can I use to negate this?
You can set time controls on specific cable boxes in your home.
What is the main service difference between a XG1 and a XG2 primary box?
A XG1 is a DVR, XG2 is non-DVR. Both can be used in SD or HD.
True or False:
Instant TV customers can only cancel the service in-store or through Loyalty.
False, customers can cancel the service anytime online.
Aside from your full channel line up, name the 3 features also available in the app.
Purchased content
Xfinity on demand
Recordings
Which of these services appears on your Comcast bill?
Netflix appears on your bill as "other services" if the customer set up Netflix through their Comcast email. Prime does not.
Name 2 features that Xfinity has introduced to be more inclusive to hearing and visually impaired customers?
Closed captioning, video description, Audio description(reads the guide/menu out loud), volume adjustments for certain tones.
What systems are the XR15 remote capable of controlling?
The XR15 is able to control the X1 box, TV, and any audio system connected to the TV.
True or False:
You cannot add Bolt-on's or premium services to Instant TV
False, you can add any premium channel service or bolt-on that you can add on traditional cable.
In order to access your full channel lineup, what must you do?
You must be connected to your home xfi network. When you are not connected, most channels are not available. Live sports and news are the main available channels.
Shows and movies from which service appear in your "last 9" in the guide?
Netflix.
There are 30 charges for renting the movie "Frozen" on my account. I only meant to watch it once but got carried away, what feature can help this problem?
You can set a PPV limit on your account, as well as set up a pin to limit the amount of purchases on your X1.
If a customer does not want to go to a store or go online to upgrade their current equipment, how would they upgrade?
They can upgrade equipment through the X1 platform, and it will be shipped to their door.
How many customers can watch Instant TV on separate devices at one time?
2 Customers can stream Instant TV simultaneously.
With the stream app, you can download On Demand movies and shows to watch offline, what else can you download to watch offline?
You can also download any of your recordings to watch offline.
2 screens of Netflix are covered in the new Pro packages, what is the additional cost for 4 screens?
4 screens are an additional $3.99 per month.
If I am a clueless parent and have no idea what shows in the Kid zone are appropriate for my kiddos, what feature should I use?
The parental guide has a break down of different categories in the kids zone, such as language, positive role models, violence, and positive message.
Xfinity switched to IP video to lay the foundation for gig internet, what cost was reduced as a byproduct of the IP switch?
The cost for cable boxes were reduced.