Show:
CSG
XH Equipment
Fox Trot
Random
Tech Time
100
What is the CSG campaign code for adding X1 equipment?
What is XXL
100
XH Cameras must have a certain period of time between recordings. What is this amount of time?
What is 30 seconds
100
What offers both a 2 year contract or a option to buy out for $249.95?
What is Control 150
100
When a job goes down from an in house tech, who do you reach out to?
What is Dispatch/FTC
100
What makes a technician really happy?
What is not calling in to fix work orders! (Set the table :)
200
Where do you go in CSG to make a payment on an account?
What is Payment Reciept
200
Cameras can hold up to a certain amount of clips total and per day. What is the total amount and the amount per day?
What is 3000 clips and 150 clips.
200
What product does the new Control 150 come with?
What is 1 D/W Sensor, 1 Motion Sensor, 1 Lighting Controller and 1 Camera
200
When you are emailing our resource groups who always needs to be copied on the email?
What is Carl Bessette and Cassie Burns (depending on the Prin)
200
Where is the only place a technician can see in CSG?1
What is Job comments and dispatch notes
300
If this doesn't get done correctly through Provisioning the job most likely will get cancelled automatically...
What is TPV
300
What does PIM stand for?
What is Panel Interface Moddule
300
What is the only add on pack remaining for XH?
What is the sensor pack (4 d/w sensors and 1 motion)
300
What does A.I.P. stand for?
What is Account Information Portal
300
What keypad does a customer have to have in order to successfully perform a system upgrade?
What is Honeywel 6160 Alpha, 6150 and 6148
400
What is the appropriate modem and router codes needed on an account for X1 and Legacy equipment?
What is XB3 Wireless gateway... What is WG Datavoice and EMTA D3
400
Out of all footprints where do we not offer "smokes?"
What is Oakbrook
400
What are the 3 most significant changes to Control 150?
What is a 2 year contract, risk assessment and ability to swap the thermostat for a camera.
400
How much money does it cost Comcast to roll a truck on each downed job?
What is $75
400
What is the functionality of a P.I.M?
What is an electronic module that allows the XFINITY Home Secure system to interface with a customer’s existing security system. After the PIM is installed, the legacy panel does not control the system. The XFINITY Home Touch Screen Controller controls the legacy sensors and keypads. The legacy keypad remains functional (for arm, disarm, panic, and zone bypass) and all activity on the keypad is now displayed on the keypad and the Touch Screen Controller.
500
What are the 3 different types of DTA's?
What is Standard, HD and B1 only (limited basic)
500
What is the temperature range for full functionality on motion detectors?
What is 0-122 degrees F
500
The "shield" button will trigger the PANIC alarm on what devices?
What is Touchscreen, wireless keypad and keychain remote
500
How many add on packs are there after FOX TROT's launch on 8/14/14?
What is 3 add on equipment packs
500
What does the customer receive if they are set up with a system upgrade for secure 300?
What is XFINITY Home Touch Screen Controller, XFINITY Home Wireless router, One Panel Interface modules (PIM), One Honeywell Vista 20P Alarm Panel (if panel swap involved), One 6160 Keypad (if panel swap involved) and One security panel battery (if panel swap involved)