Random
Who was the only person to hit plan?
Erin
What are the 6 pillars of customer focus?
1. Active customer plan
2.Brake focus
3.A/C focus
4. Stockroom focus
5.MTA/AD Focus
6. PSC
What is the average price of an a/c kit?
$350
Who sold an ADAS machine this week?
Carlos
What is the bonus amount for hitting target inactive accounts?
$500
Who Had the most average daily visits?
Elijah
What is number 4 on the 6 pillars of customer focus?
Stockroom focus
When is the a/c training clinic?
July 16th
How many approved vendors do we have for tools and equipment?
3
What should you always do when receiving an objection/deflection?
Acknowledge and Isolate
How many people hit target for inactive accounts?
4
What should be the visit frequency for CBA, Firestone, and dealer back counter?
2x Monthly
What warranty is offered for the basic kit?
2yrs , unless they are on pronto platinum then it’s 3yrs
When do we fill in our price on the special order request form?
After the customer has signed
What are the 3 deflection/objection examples?
Delivery, Availability, Price, Proteam, Warranty, Returns/Credits
What are our core values?
Customer drive, effective two way communication, teamwork, personal accountability, continues improvement
Pronto smart choice customers spend between __-__ a day with XL Parts
$450-$750
How many pieces does our complete plus kit come with?
The depth of concrete needs to be how much for a lift?
4.5”
What are two tools to find inactive customers?
Customer Inquiry and One Search SLSM020
What was Eugenio’s teams percent to plan?
88.9%
Between May and August what is the percentage of annual sales in the a/c category?
80%
What is the difference between symmetrical and asymmetrical lift?
Symmetrical lifts allow for greater drive thru clearance and more space between the posts
In what category does this objection fall under, “I prefer to buy from one vendor to keep track”?
Warranty