Random
6 Pillars
AC
Tools & Equipment
Inactive Customers
100

Who was the only person to hit plan?

Erin

100

What are the 6 pillars of customer focus?

1. Active customer plan 

2.Brake focus

3.A/C focus

4. Stockroom focus

5.MTA/AD Focus

6. PSC

100

What is the average price of an a/c kit?

$350

100

Who sold an ADAS machine this week? 

Carlos 

100

What is the bonus amount for hitting target inactive accounts?

$500

200

Who Had the most average daily visits?

Elijah 

200

What is number 4 on the 6 pillars of customer focus?

Stockroom focus 

200

When is the a/c training clinic?

July 16th

200

How many approved vendors do we have for tools and equipment? 

3

200

What should you always do when receiving an objection/deflection?

Acknowledge and Isolate 

300

How many people hit target for inactive accounts? 

4

300

What should be the visit frequency for CBA, Firestone, and dealer back counter?

2x Monthly 

300

What warranty is offered for the basic kit?

2yrs , unless they are on pronto platinum then it’s 3yrs

300

When do we fill in our price on the special order request form?

After the customer has signed 

300

What are the 3 deflection/objection examples?

 

Delivery, Availability, Price, Proteam, Warranty, Returns/Credits

400

What are our core values?

Customer drive, effective two way communication, teamwork, personal accountability, continues improvement 

400

Pronto smart choice customers spend between __-__ a day with XL Parts 

$450-$750

400

How many pieces does our complete plus kit come with? 

5 pieces plus condenser 
400

The depth of concrete needs to be how much for a lift?

4.5”

400

What are two tools to find inactive customers?

Customer Inquiry and One Search SLSM020

500

What was Eugenio’s teams percent to plan? 

88.9%

500

Between May and August what is the percentage of annual sales in the a/c category? 

80%

500

What is one website a technician can go get AC certified? 

500

What is the difference between symmetrical and asymmetrical lift?

Symmetrical lifts allow for greater drive thru clearance and more space between the posts 

500

In what category does this objection fall under, “I prefer to buy from one vendor to keep track”?

Warranty