xMatters Basics
What is xMatters primarily used for?
What is incident management and communication?
What is the term for a message sent to users during an incident?
What is a notification?
What tool in xMatters allows you to visually design automated processes?
What is Flow Designer?
What is the term for a person who receives notifications in xMatters?
What is a user?
You want to notify your team when a server goes down. What do you use?
What is an integration with a monitoring tool?
What is the term for a group of users who receive notifications together?
What is a group?
What are the three main response options in a typical xMatters notification?
What are Acknowledge, Escalate, and Ignore?
What is the name of the trigger that starts a flow in xMatters?
What is a step or an event trigger?
What is the role that allows full administrative access in xMatters?
What is the Company Supervisor?
You need to escalate an alert if no one responds in 5 minutes. What do you configure?
What is an escalation rule?
What is the name of the xMatters feature that determines who gets notified and when?
What is a notification workflow?
What is the maximum number of devices a user can configure for notifications?
What is five?
What is the term for a pre-built integration and workflow in xMatters?
What is a workflow template?
What is the term for a group of users with a shared schedule?
What is an on-call group?
You want to send different messages to different roles. What feature helps with this?
What is conditional logic in Flow Designer?
What is the xMatters component that allows integration with other tools?
What is an integration?
What is the term for a notification that is sent again if not acknowledged?
What is an escalation?
What is the xMatters feature that allows you to call external systems during a flow?
What is an HTTP Request step?
What is the feature that allows users to set their availability?
What is user presence or device schedule?
You want to track who responded to an incident. Where do you look?
What is the event report or audit log?
What is the xMatters feature that allows you to automate responses to incidents?
What is a flow?
What is the xMatters feature that allows you to customize the content of a notification?
What is a message template?
What is the scripting language used in custom steps in Flow Designer?
What is JavaScript?
What is the xMatters feature that allows you to import users from external systems?
What is user synchronization or directory integration?
You want to automate the creation of a ticket in ServiceNow after an alert. What do you use?
What is a ServiceNow integration in Flow Designer?