xMatters Basics
Notifications & Alerts
Workflows & Automation
Users & Groups
Real-World Scenarios
100

What is xMatters primarily used for?

What is incident management and communication?

100

What is the term for a message sent to users during an incident?

What is a notification?

100

What tool in xMatters allows you to visually design automated processes?

What is Flow Designer?

100

What is the term for a person who receives notifications in xMatters?

What is a user?

100

You want to notify your team when a server goes down. What do you use?

What is an integration with a monitoring tool?

200

What is the term for a group of users who receive notifications together?

What is a group?

200

What are the three main response options in a typical xMatters notification?

What are Acknowledge, Escalate, and Ignore?

200

What is the name of the trigger that starts a flow in xMatters?

What is a step or an event trigger?

200

What is the role that allows full administrative access in xMatters?

What is the Company Supervisor?

200

You need to escalate an alert if no one responds in 5 minutes. What do you configure?

What is an escalation rule?

300

What is the name of the xMatters feature that determines who gets notified and when?

What is a notification workflow?

300

What is the maximum number of devices a user can configure for notifications?

What is five?

300

What is the term for a pre-built integration and workflow in xMatters?

What is a workflow template?

300

What is the term for a group of users with a shared schedule?

What is an on-call group?

300

You want to send different messages to different roles. What feature helps with this?

What is conditional logic in Flow Designer?

400

What is the xMatters component that allows integration with other tools?

What is an integration?

400

What is the term for a notification that is sent again if not acknowledged?

What is an escalation?

400

What is the xMatters feature that allows you to call external systems during a flow?

What is an HTTP Request step?

400

What is the feature that allows users to set their availability?

What is user presence or device schedule?

400

You want to track who responded to an incident. Where do you look?

What is the event report or audit log?

500

What is the xMatters feature that allows you to automate responses to incidents?

What is a flow?

500

What is the xMatters feature that allows you to customize the content of a notification?

What is a message template?

500

What is the scripting language used in custom steps in Flow Designer?

What is JavaScript?

500

What is the xMatters feature that allows you to import users from external systems?

What is user synchronization or directory integration?

500

You want to automate the creation of a ticket in ServiceNow after an alert. What do you use?

What is a ServiceNow integration in Flow Designer?