Coding
The 5-digit unique customer ID
The 3-digit code designator 001
Usually ends in 900
What is a Corporate Code?
Where you update your status to take a break/lunch
What is Omni-Channel?
Delivery to a farm
What is a Residential fee?
CWY
3-box rule with prepaid marked and 3rd party info filled out, we bill...
What is the Shipper?
The only Code that can be a PO Box address
What is a Bill-To Code
This section provides you with the necessary tools/links based on the case record type
What is Case Helpful links?
Delivery to a Prison Facility
What is a Government fee?
BOL
What is Bill of Lading?
2-box rule, prepaid marked, with 3rd party info filled out, we bill...
What is 3rd Party?
Other names the company can go by
What is an Alias?
You use this section to leave indications of activity and steps taken toward resolution. Phone calls made related to case should be properly documented.
What is case comments?
When shipments or portions of shipments from or to positions beyond the immediately adjacent loading or unloading positions
What is an inside delivery?
FAK
What is Freight All Kinds?
This is marked on the BOL when the shipper loads the freight on the trailer.
What is shipper load and count?
Bill-To codes have a 3-digit code designator of...
What is 991?
Potential customer for which XPO does not have an account code established
What is a Lead?
When the customer request to deliver on or deliver between a specific date or time
What is a time/date/critical?
CRC
What is Customs Resource Center?
This plays a big role in determining the base rates for a shipment
What is class?
We go here to check invoicing instructions
What is NCIS
We go here to find documents, training materials, and best practices available within Salesforce
What is a Knowledge Article?
When a customer requests us to notify them when 1 hour out before delivery
What is an appointment?
NMFC#
What is National Motor Freight Classification Number?
The 3 main things that are needed for a proper LOA
Letter of Authority
-Acceptance of the invoice
-Address that we are to bill
-Come from either the company letterhead or email with the company name in the email chain.