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Geographical Locations
Customer Service Tips
Flight Codes
Station Questions
General Roles
100

The capital of this country is Accra.

What is the Ghana?



100


Why is it important to speak normally and slowly with customers?

Speaking normally and slowly with customers ensures clarity, comprehension, professionalism, and reduces miscommunication, which promotes customer comfort.

100

SN 515 

Answer: is Belgium.

100


Who should we contact if we encounter any issues at the station?"



Please contact the site's leadership, including the manager and assistant manager.

100

PERSONAL PROPERTY:

Does the company have policies in place regarding the protection of employees' personal property on site?"

"XWELL's policy states that personal belongings of value should not be brought onto its premises or left unattended, as XWELL does not accept liability for any loss, damage, or theft."

200
What is the capital of Zimbabwe?  


What is Harare?

200


How do we get the passengers? 

  • Attracting their attention (e.g., signage, announcements)
  • Providing relevant information or offers (e.g., flight details, amenities)
  • Ensuring a smooth and welcoming experience (e.g., clear directions, friendly greeting)
200
MS981  


Answer: is  Egypt
200


Why is it important to ensure we get the right swabs and accurate information?

  • Effective Treatment and Diagnosis: 

  • Public Health Measures:  (CDC)

  • Research and Development: (CDC) 

  • Resource Allocation: 

200

LOSS PREVENTION/SECURITY

Could you outline the company's approach to loss prevention and security measures?"

Employees are required to secure equipment and company property, including inventory, by locking portable items in desks, files, or storage cabinets nightly, adhering to the Company’s Secure Workplace Standard.

300
What is the capital of Nigeria?                


•Answer: Abuja

300


What guidelines must we follow when dealing with customers?

  • Focus on customers, no personal conversations with colleagues. 

  • No chewing gum allowed during your shift. 

  • Avoid personal comments with customers.

300
ET 500    
Answer: Is Ethiopia
300


Why is it important to keep the station clean and avoid eating in front of passengers?

Keeping the station clean and avoiding eating in front of passengers is important to maintain professionalism, uphold hygiene standards, and ensure a positive customer experience."

300

HOUSEKEEPING

Answer: Is clean and safe work environment.

400
​Where is Rwanda located?              


•Answer is East Africa.

400

Why is it important to obtain consent from customers?


  • Obtaining consent ensures legal compliance, respects privacy, builds trust, upholds ethical standards, and avoids penalties.

400
AI 103  
Answer: is India
400


What is the first step in using swabs?


The first step is to make sure the consent form is signed.

400
​​​​​What level of Customer service do we provide.​
Highest levels of customer service.
500

Name five countries with the letter "A":


•Afghanistan

•Albania

•Algeria

•Armenia

•Argentina

500


What is a good tip to get the passenger?

A good tip to engage passengers effectively is:

  • Maintaining clear and concise communication
  • Being empathetic and attentive to their needs
  • Offering assistance proactively
  • Providing clear directions and information
500

OS 93  

Answer: Is Austria
500


What are the first important questions to ask?

The first important questions to ask passengers could include:

  • Airline Code
  • Flight Number
  • Connecting Flight Information
  • Countries visited in the last 10 days
  • Residence (e.g., whether they live in the United States)
500

Employee's Expectation

No Cell Phone Use:

No Sleeping:

Only 15 Minute Breaks 

Not Leaving the Station

No Food and drinks in Station