Ski Equipment Knowledge
Three models of ski boot in our rental fleet
What are: Salomon (T1, T2, T3, XAccess), Nordica (Xruiser, Sportmachine, Speedmachine, Strider), Stormtrooper (Atomic Savor)
What can we do when we lose someone's rental equipment in the ski valet?
What is apologize, find the rental information in RIB, and get them set up on a new one (quickly!)
The charge for a lost or broken ski pole
What is No Charge!
The name of the main road that Skye is at the top of
What is Hirafuzaka
Two snowboard profiles that are recommended for beginners
What are: Flat, Full rocker, Flying V
What we can do when we lose someone's personal gear in the valet
What is apologize profusely, offer a free rental for the day and a free wax/service on their personal gear when it is returned
The policy for guests returning equipment early
What is refund them for their unused rental days.
The discount given to guests who prebook their rentals through hotel concierge teams
What is Prebooking 10%
The name of the road that LMV is on
The property of a ski that determines the appropriate length to use
What is Effective Edge
What we can do when someone has broken a snowboard binding strap at the top of the hill
What is change the binding out for a new one, refund them for the full or half day, and offer to drive them back to the slopes or to their hotel
The charge for a ski that is returned with minor repairs needed (fewer than 3 base fills required)
What is No Charge! Considered wear and tear only
The start date for the Kids Ski Free package
What is March 8, 2025
The date that Grand Hirafu will open for night skiing
What is December 14
The name of the wavy snowboard edge on LibTech boards and what is its purpose
What is Magne Traction - designed to increase the number of contact points and improve edge hold
What we can do when someone is unhappy with the quality of the equipment
What is: find out when a newer model of ski/board that is appropriate for them will be returned and reserve it for them. Offer a refund on the remainder of their rental if they are still not happy.
The charge for a ski returned with a core shot or damaged edge
What is 10,000JPY repair fee
The items included in the Kids Ski Free package
What is: Kids standard ski set + helmet
The name of the new gondola opposite Skye
What is Ace Gondola
The most commonly requested ski and snowboard model at YamaSport from the 2023/24 season
What are: LibTech Orca and Atomic Bent 100
What we can do when we are not able to meet someone's equipment request
What is: Select and set aside a replacement. When they arrive, show them the replacement you suggest, and let them choose. Make sure that we try to get them their requested equipment within a few days.
The charge for a stolen rental snowboard
What is a 14 day rental charge for that piece of equipment, and a full refund of that charge if the equipment is found.
The discount given to friends of HTM staff on rentals and equipment servicing
What is 25% Friends and Family Discount
The name of the black ski run that comes to the back ski valet door of Skye
What is Nikabe