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CHAPTER 13
CHAPTER 14
CHAPTER 15
CHAPTER 16
100

Maslow's progression principle stops working at the level of _____ needs. (AKA the highest order)

A. Safety 

B. Social  

C. Self-Actualization 

D. Self-Esteem

C. Self-Actualization 

Lowest to Highest Order = P, S, S, E, Self (Page 239) 

100

An effective team is defined as one that achieves high levels of task performance, high member satisfaction, and _____. 

A. Team Viability

B. Group Consensus 

C. Creativity 

D. Resource Efficiency 

A. Team Viability = ability to actually complete a task at hand

100
Who is responsible for encoding a message in the communication process?

A. Sender

B. Receiver 

C. Encoder 

D. Consultant 

A. Sender (Page 288)

100

Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of _____.

A. Exclusive Organizational Cultures 

B. Affirmative Action 

C. A Multicultural Organization 

D. The Glass Ceiling Effect

C. A Multicultural Organization 

200

_____ increases job content by adding work planning and evaluating duties normally performed by the supervisor. 

What is Job Enrichment? 

200

_____ is the creation of a whole greater than the sum of its individual parts. 

What is Synergy? (Page 259). 

200

_____ is the capacity of a communication channel to effectively carry information. 

What is Channel Richness? (Page 289). 

200
_____ is when minority members adopt characteristics of majority cultures to succeed. 
What is Biculturalism (Page 305)?
300

The equation for motivation.

What is Expectancy X Instrumentality X Valence (Page 246) ?

300

The equation for Team Effectiveness.

What is Quality of Inputs X (Process Gains - Process Losses)? (Page 267)

300

_____ and _____ improve cross-cultural communication.

What is sensitivity and etiquette? (Page 297)
300

Monochronic versus polychronic cultures.

In monochronic cultures, people tend to do one thing at a time, and in polychronic cultures, people accomplish many different things at once. 
400

The four types of reinforcement strategies.

What is positive reinforcement, negative reinforcement, punishment, and extinction? (Page 252) 

400

List 3 different types of teams.

1. Committee 2. Project Team or Task Force 3. Cross-Functional Team 4. Employee Involvement Team 5. Quality Circle 6. Formal Team 7. Virtual Team 8. Self-Managing Team 9. Effective Team 

400

The 4 different types of communication. 

What is effective, efficient, persuasive, and credible communication (Page 285)? 

400

2 of the 5 dimensions of national cultures.

What is power distance, uncertainty avoidance, individualism-collectivism, masculinity-femininity, and time orientation? (Page 312). 

500

What is the difference between the law of contingent reinforcement and the law of immediate reinforcement? (basically define them) 

The law of contingent reinforcement delivers the reward only when desired behavior occurs. Law of immediate reinforcement delivers the reward as soon as possible after the desired behavior occurs. (Page 253)  

500

List the 5 stages of team development in order.

1. Forming

2. Storming 

3. Norming 

4. Performing 

5. Adjourning (Page 268)

500

Describe the communication process. When is it effective?

A sender encodes an intended meaning into a message, which is sent through a message channel. The receiver decodes the message into perceived meaning. Finally, the receiver may transmit feedback back to the sender through a feedback channel. 

It is effective when the perceived meaning of the receiver is the same as the intended meaning of the sender. 

500

The five stages of culture shock in order.

What is confusion, small victories, honeymoon, irritation & anger, and reality? (Page 308)