Fordparts.com
eCat and HVBOM
Warranty and Maintenance
Parts and Accessories
Miscellaneous
100
Where is the phone number located on the website?
On the home page
100
what are warranty coverage periods defines as?
warranty coverage periods are defined in time and mileage, whichever comes first.
100
What are the 3 sections of a part number?
Prefix, base, suffix
100
What is the phone system called?
AVAYA
200
What are the delivery and payment options?
Overnight, ground, pickup
Credit or debit and paypal
200
What is the difference between Assembly tree and Visual access within eCat?
The Assembly Tree diagram provides the various categories and each category can be expanded.
Visual Access provides the same categories as Assembly Tree, but with graphics. It allows users to search visually by make and model of the vehicle. To drill down further to the engine or transmission, click the specific vehicle and keep selecting the picture of the item details needed.
200
Who is responsible for to ensure that all scheduled maintenance is performed and the materials used meet Ford engineering specifications.
Customer
200
What does OEM an acronym for?
Original Equipment Manufacturer
200
Is the base part number the same whether it is an engineering or a service part number?
The base part number will be the same whether it is an engineering or a service part number.
300
What are the steps to create an account online?
On the Home page, click Register.
Complete all the required fields on the registration form, and click Create Account at the bottom of the screen.
300
Whatis HVBOM?
The Historical Vehicle Bill of Material (HVBOM) website can be used to find the original parts and part numbers for vehicles that are up to 10 years of age. It also includes the Window Sticker and other information.
300
When is the Warranty start date of a vehicle?
The warranty start date is the day that the customer takes delivery of a new vehicle or the day that it is first put into service by a Dealership.
300
What are the categories of Ford Accessories?
Exterior
Interior
Bed Products
Electronics
Wheels
300
What information do you need from the customer to create a new customer in FMC360?
Full Name, Phone number, zip code and preferred language.
400
What are the password requirements for fordparts.com?
Minimum standard (8-15 characters letters and numbers). Full strength (8-15 characters, letters, numbers, and special characters)
400
What does this the icon indicate?
The part number has been superseded. A part that has been superseded has been replaced by another part.
400
What are the two websites customers can use to obtain warranty and maintenance information?
400
What does the acronym SPN stand for?
Service Part Number (SPN)
400
As a consultant, you may receive technical or application questions from customers related to Ford Performance Parts. Any assistance required for technical performance or part application should be transferred to?
Ford Racing Chat Team
500
How would a customer be able to access videos on the website?
Click on the YouTube link next to follow us.
500
What does this Icon mean in eCat?
Obsolete
500
What are the 6 New Vehicle Limited Warranty (NVLW) NON-REIMBURSABLE CONDITIONS?
Damage caused by Accident, Misuse or Alteration
Damage caused by Use and/or the Environment
Damage caused by Improper Maintenance
Maintenance/Wear items
Non-Ford parts
Vehicles labeled Branded or Total Loss
500
What is considered the brains of the engine control system?
Powertrain Control Module (PCM)
500
What year was Percpeta founded?
2000