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LSOs in Context
The Internal Environment
Operations Management
Human Resources Management
Change Management
100
The most commonly recognised measure of the size of an organisation, according to the Australian Bureau of Statistics.
What is number of employees.
100
The management structure that best assists an organisation to meet its objectives.
What is optimum structure.
100
Inputs, processes and outputs are collectively referred to as:
What is elements of an operations system?
100
The phase of the employment cycle typically concerned with levels of employee motivation and satisfaction.
What is the maintenance phase.
100
A culture in an organisation that does not welcome change.
What is organisational inertia?
200
Public companies, private companies and government business enterprises can all be categorised as:
What is a corporation?
200
The shared values and beliefs of an organisation.
What is corporate culture?
200
Raw materials, work-in-progress, finished goods and spare parts are collectively know as:
What are materials.
200
A management theory that suggests that all employees will have a range of needs. The opportunity to satisfy these needs will lead to motivation.
What is Maslow's Hierarchy of Needs Theory?
200
Manipulation, co-optation and threat are examples of:
What are high risk change tactics?
300
These organisations exist for the alleviation of specific social problems or for the broader benefits of society.
What is a NFP, Charity or Foundation?
300
The process of deciding where a team, department or whole organisation should be heading and how it intends to get there.
What is the planning role of management?
300
A facilities layout where the facility is arranged so the equipment and workstations are grouped together according to the task they perform.
What is a process layout?
300
360 Feedback is a method of conducting a:
What is a performance review/appraisal?
300
Activities, actions or attitudes that prevent an organisation from successfully implementing change.
What are restraining forces?
400
An advantage enjoyed by LSOs - lower costs per unit of output as a result of operating on a larger scale.
What is economies of scale?
400
Management styles characterised by centralised decision-making, centralised resource control and one-way, top down communication.
What are employee centred styles?
400
The movement of inputs from the providers to an organisation.
What is a supply chain.
400
This occurs when an employees skills are no longer necessary or relevant with the organisation or industry.
What is redundancy?
400
Step 8 of Kotter's Theory states that the changes must be...
What is institutionalised?
500
A situation where the countries and businesses of the world are more closely connected as a result of developments in communications and technology.
What is globalisation.
500
A six-step approach to decision-making.
What is DODDSE?
500
These are the three principles of total quality management.
What are continuous improvement, customer focus and employee participation?
500
The location of decision-making power at the level of industrial relations bodies which hand down decisions about pay and working conditions.
What is a centralised industrial relations system?
500
An change management issue studied this year is
What is technological advancements?